Wheel & Rim Repairs near Williamston, MI

“Had a great experience with a car inspection on a used car for my daughter. They got us in quickly, did a thorough inspection and gave us estimates on the repairs that were needed. Would recommend.”

“The staff was polite, but the overall experience could definitely be improved. The store itself feels old and is in need of a thorough cleaning and facelift.; it would make the entire facility feel much more welcoming.

I stopped in to have a very slow tire leak repaired. During the initial walk-around, the salesperson specifically commented that my newer tires looked great and had plenty of tread life remaining. Despite that, I was then given what felt like a lengthy, very rehearsed sales pitch that really wasn’t relevant to why I was there.

I had already purchased Discount Tire’s add-on tire service package for tires that weren’t originally purchased there, so I was simply there to have the leak repaired under that coverage. I understand offering additional products or services when appropriate, but in this situation, the sales pitch felt unnecessary and was a waste of my time.

A cleaner, updated facility and a more customer-specific approach rather than a standard scripted sales presentation would make for a much better experience.

UPDATE: I appreciate the personal response and action from Discount Tire in Okemos.”