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“Had to replace my damaged phone, and worked with James at this store. James is a master multi-tasker with extreme patience! I'll definitely recommend this store and James.”
“Cannot say enough good things about my experience with Demetrius. He was incredibly patient and helpful with getting my number linked back up to my device after some technical difficulties - all while managing 3-4 other customers with no additional help. I will definitely return the next time I need to make a purchase or get support.”
“Devon’E was very patient and helpful in the process of me purchasing a new phone he was very polite and did a great job explaining things i didn’t initially understand”
“I went in to purchase a new phone and watch. Craig provided outstanding customer service! With patience took the time to explain everything to me, helped me get everything settled and answered all of my questions sometimes twice. Thank you so much for your excellent service.”
“We saw Jamar while at At&t. He was very polite, very informational, and held good conversation while we had to wait! Great over all experience. You can tell this associate goes above and beyond for his customers.”
“When I need something taken care of regarding my metro phone/account, Vic is undoubtedly THE MAN for the job, and I refuse to take my business anywhere else. His commitment to customer service and overall satisfaction is OFF THE CHARTS. Thank you for all that you do, Vic! ?”
“This place is really nice. Joe is very knowledgeable. He has fixed my phone for a bit now. I won't go anywhere else!! It's placed in a little plaza. Shop's around. Try it out”
“There aren't ENOUGH words to PROPERLY describe just HOW WONDERFUL this place is. I walked in there STRESSED TO THE MAX and walked out SO RELIEVED that I would have turned cartwheels if I was physically able to!!!”
“I had no idea how amazing this phone store was until I went in there. The staff was so helpful and friendly. They really care about getting you the best prices and deals they can.”
“This was such a great experience here at this Total Wireless location. The customer service was amazing. Shout out to the phone rep who assisted me Tommy the Terrific. Did I mention the deal I received…WOW!! I am totally impressed! GO TOTAL WIRELESS & TOMMY 2!!”
“Raquel at the Melvindale store went above and beyond helping us get a phone for my son! Helpful, courteous, insightful, and very professional! Metro PCS, should definitely look into hiring more like her”
“Best Cell Phone store in the Metro Detroit area!! Michael and J.J and the rest of the guys will take care of all your cell phone needs in a timely, friendly and affordable manner!!”
“Really nice staff, seem to understand products. The only reason it's not a 5 star is the fact that they acted like they're giving you a deal when it's the base price for the product.”
“I went here because I had my number for almost 20 years I had gone to a different store and they made me get a new number and that's not what I wanted to do. They told me my phone number was cancelled and it wasn't. Sue was very nice and professional she transferred all my information found my Gmail onto my new phone that the other store gave me when they could have just gave me a phone with my same number. I'll be coming to the store from now on.”
“Keith is the best worker. You guys need to give him a raise. Metro messed my new phone up and he was so patient especially since they made him wait for almost a hr on the phone, and super nice.”
“Very knowledgable and kind young lady took care of me today 25 January 2025 at 9145 Telegraph Taylor MI. I finally have my phone back in operation and running again. Thank you so much. (forgive spelling ... I suck at the internet)”
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“I needed a few things. Gal was helping another lady. Could handle a few of us. Her name was Dee. Kept saying I’ll be right with you and I was in no rush.. I like politeness and she was in many ways. Hope you keep her. Small talk while doing her job, doesn’t push buying extras, answers questions. Patience.”