Extra Space Storage on Carpenter Road in Ypsilanti provides a large selection of storage units, including drive-up, climate-controlled, and non-climate-controlled options. The facility features exceptional security with electronic gate access, a manager living on site, and is ADA compliant. Amenities such as wide drive aisles, drive-up access for vehicles, loading docks, convenient freeway access, parking spaces, and available golf carts make moving items hassle-free. The location is noted for being super easy to access and conveniently located. Customers report a great experience, describing the process as smooth and the units as incredibly clean, with visible efforts in pest-proofing. The staff is consistently highlighted as helpful, encouraging, super nice, personable, welcoming, and providing awesome customer service. They are known for going above and beyond, offering great deals and good prices, and assisting with practical needs like finding push carts or resolving billing issues. The professionalism and commitment to exceptional customer service make this location highly recommended for anyone seeking a storage unit.
Great Customer Service! The employees at Extra Space Storage are helpful, kind and professional. Derrick especially was very helpful and knowledgeable with answering my billing questions when it was time for me to move out of my unit. He truly made the process seamless! Great company. Would definitely recommend!
September 2025
Derrick was beyond helpful and kind. Always great to come by professional customer service. Would absolutely recommend.
August 2025
This has been a great experience. We needed a storage unit and we were under a time constraint. They delivered. Above and beyond on service. Their front office/maintenance staff was super helpful and didn’t make us feel stupid for not stepping down on the door before sliding lock over to open. 😂. Super clean and... read full comment
