Kroger

Grocery Stores
Hours: Kroger is a store offering thousands of quality food and household products, serving as a one-stop shop for groceries, home goods, and pharmaceutical needs. Reviews highlight that it has a lot of great groceries to choose from, including a good selection of health food, and is noted as the only grocery store where one can find organic white grapefruit juice. Many find it a great place for quick grocery shopping as it is not a super big store with a layout that is simple to navigate. Customer service receives strong praise, described as the best seen in a long time, with staff being very helpful, friendly, and polite, even assisting with coupons. Specific incidents are highlighted, such as a quick-thinking staff member preventing an elderly customer from falling, showing great compassion and care, and another employee who went above and beyond to return a lost wallet after hours. The store and bathrooms are consistently noted as being very clean. However, significant criticisms are present. The produce is reported as not very good and overripe, and there are complaints about bad eggs. The shopping carts are frequently cited as the worst seen anywhere and in need of replacement. While the bottle return machines are now state of the art after corporate intervention, other serious issues persist. Multiple reviews describe harassment from employees and a manager, including teasing and misgendering, creating an unwelcoming environment. Additionally, some employees at the self-checkout areas can be a little rude and do not seem like the happiest people. There are also complaints about corporate wording games regarding starting pay.

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1. Ypsilanti, Michigan