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“Friendly staff, PostMaster is very sweet. I’ve never had to wait in all my times I’ve went for stamps, shipping, etc. Parking lot is a little smaller, but for the the right reasons- due to its location & the foot traffic.”
“We had an Amazon package that had said “delivered” and it was no where to be found, I called the Rogers location & told them what had happened and they quickly resolved the issue. Our awesome mail lady walked up to our door today with the missing package and apologized for the delay. We appreciate all of their hard work during the holiday season. These employees don’t get enough credit for all of their deliveries all year round and especially during the busy holiday seasons. Thank you so much for all that you do!”
“The employees are always so very friendly whenever I go to this post office! Even when it’s busy with a long line, they are always so happy and helpful. Thanks for the service!”
“I've been pretty happy with my service. I may get someone else mail once a year, but everyone makes a mistake, Great job Big Lake, Staff is always friendly and helpful”
“⭐️⭐️⭐️⭐️⭐️ Very patient, thorough and kind. Ben was very helpful, even knowledgeable about correct area codes when I had the wrong one. He was very calm despite the growing line behind me. Thank you for helping me mail gifts to my nieces and nephews. I will take my parcels there every time I need to send anything. Keep up the great customer service!??”
“I've always received friendly service at this post office. I even over heard the clerk telling another costumer some very obvious and basic info about why you need an address on your envelope to mail it, with kindness and no disrespect.”
“I embarrassingly sent a package to an old address in Elk River. Now being a Duluth resident, I was obviously worried that I would never see said package. Fortunately enough, Jill at the office, as well as the delivery driver who was en route to deliver the package, were gracious enough to stop the delivery and hold the package for me until I make a trip down. Communication was great, as Jill was able to intercept the package in a timely matter AND call me back letting me know they got the package back to the office. Thank you for all you do at the post office!”
“Most of the people are very friendly. Sometimes you might get a cranky individual. When I was homeless they broke the law by tampering with my ability to receive my mail...I could have them all charged with a felony because according to the USPS website if you are homeless you are entitled to either unlimited general delivery or after the 30 day window this post office had if you are still homeless then they are forced by law to give you a free PO box. I am not happy with how the people at this post office violated federal law. It's only because I'm no longer homeless and because I love Jesus that I'm willing to show these people mercy and not turn their lives upside down.”
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“Best post office I’ve ever been to. Lots of weird hate for the lady in these reviews. Shipped over 600 pieces at this location. Never had an issue. Extremely friendly staff. They are closed from 12:30-1:00. Big deal lol. All these bad reviews are by delusional people who don’t know how the postal system works. 100/10 stars. Would recommend to the highest degree. I can’t stress this enough.”