Affinity Plus Federal Credit Union has a long-standing reputation for excellent service, with some members banking here for over 40 years. Many customers appreciate the competitive rates on CDs and loans, highlighting the friendly and helpful staff who make banking a positive experience. For instance, one member praised the seamless notary service provided while on vacation, showcasing the credit union's commitment to customer satisfaction. However, some reviews express concerns about customer service accessibility, particularly regarding the difficulty of reaching local branch representatives and the limited hours for video banking. One customer noted challenges in handling urgent issues, such as card replacements, due to timing conflicts with standard banking hours and policies regarding account access. Despite these frustrations, many members feel valued and supported, often mentioning how the staff takes the time to educate and assist them with their banking needs. Overall, Affinity Plus Federal Credit Union is recognized for its strong community ties and dedication to member service, though improvements in customer service accessibility could enhance the experience further.
