Sleep Number is a bedding company that offers a unique sleep experience. The store employees, such as Travis and Amanda, are described as exceptional and provide a great customer service experience. They are non-pushy, honest, and allow customers to make their own decisions about the beds. However, the reviews also highlight some significant issues with the company's products. Customers have experienced frequent problems with the flex bases, which are manufactured by a different company, Legget & Platt. These issues include the bases getting stuck in a half-up, half-down position, and the company's customer service being described as the "worst" the customers have ever experienced. Furthermore, the reviews mention that the store does not inform customers that the sales are final upon delivery, which can be frustrating if the product does not work as expected. This lack of transparency from the company is a significant concern for customers. Overall, the reviews present a mixed picture of Sleep Number. While the in-store experience can be positive, the issues with the flex bases and the company's customer service and transparency are significant drawbacks that customers should be aware of before making a purchase.
Colt was so impressive with his knowledge of all the different beds and getting us set up with the right bed that fits both of our needs. We cannot thank him enough. We are so excited to have our bed delivered. We look forward to much better sleep. Thank you, Colt for your expert advice.
June 2026
Colton was very easy to work with. Very good at answering all our questions . Very i formative.
March 2026
Travis was very knowledgeable and helpful with the process of getting a new sleep number bed.
