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March 2023 by Nikki Peterson
The employees in the store are great. But it's incredibly disappointing that they don't inform you that the bases are manufactured by a different company. Said company is IMPOSSIBLE to get through to. We have had issue after issue with our flex base since 3 weeks after delivery. It frequently gets stuck half up and half down, tho it's not a split mattress. In theory, when it works which seems to be less than when it doesn't. Legget & Platt has by far, thee worst, customer service I've ever had in my life. And it is becoming a reflection on sleep# as they advocate those bases for their mattresses. It's been a year and I still fight with the same issues weekly and still cannot get it repaired.Frustrating. Also, sales are final upon delivery. But they don't tell you that either. So if everything sucks and doesn't work you're just sol.
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August 2022 by Tam
Travis and Amanda are Exceptional people. I went into the store due to having to replace one regular spendy bed 3 times in two yrs for warranty issues. No a sleep number. I was tired of having one be so comfortable than the replacement was horrid. Woke daily in pain all thru my back, hips, legs. I had a friends mention sleep number, never thought of it. So, I went to check them out. 3 hrs later, two amazing non pushy sales people and a bed later( to be delivered). Patiently waiting!! Travis went through the beds, had me lay on them, lay on the test bed and over all, left it up to me. No pushing, no gimmicks, just me liking or not liking a bed. Amanda would share her experiences and thoughts through out my time, Shes got a great personality!! I love old the recommendations, the truth and honesty on how the beds work, the warranty and the material. 100% my decision! I could not have asked for a better sales time in the store!!
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March 2022 by Jerry Negen
These employees are good at the store location. We have experienced nothing but trouble trying to get the bed delivered and set up. Got a call in the morning confirming they were coming at 130 pm. Called back at 100 pm and stated weather was bad and they had to reschedule. Sun was now shining and roads plowed. Lady called from company had no concern for the customer. Now it gets better, they can’t come until March 10. This is a joke. Had we not spent so much money on the bedding already from them I would say keep it. This is a 10,000 bed. Ridiculous. Wonder how service will be if needed.
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September 2021 by Anna Stevens
Staff is very kind, but if all employees are busy, be warned it might take awhile to find help.
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October 2020 by dani o
Fantastic customer service
