Verizon's Baxter store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or conveniently place orders online for pickup, same-day delivery, or free two-day shipping. The staff is known for being friendly, helpful, and patient, giving each customer ample time and personalized assistance. Many reviews highlight the exceptional customer service, with staff members like Abby, Kaitlyn, Carina, and Ryan receiving special praise. Abby helped a customer set up internet access for their kids’ tablets and guided them through their first new phone purchase in over a decade, making complex plan changes clear and easy. Kaitlyn assisted with transferring data and helped a customer feel confident about switching carriers, despite some limitations. Carina efficiently handled auto-pay setup by calling the bank, easing a customer's concerns about payments. Ryan provided free, on-the-spot help by cleaning a clogged iPhone charging port, saving the customer from costly repairs and helping them get a new phone at a good price. Overall, the store’s staff is friendly, attentive, and dedicated to making each visit positive and helpful, ensuring customers leave satisfied.
Jacob and Trevor are very professional and made my experience top notch!
July 2024
Cannot thank Kaitlyn enough! She was very helpful with helping my pick out and transfer data from an old phone to a new one. Although I was not able to transfer my phone number she made me confident in my decision to switch from a phone carrier over to Verizon!
July 2024
yeah Carina was very helpful she called and got my bank debit card on there for auto pay so next month it'll come out of my account thank you so much it was so hard not getting a real person on the phone you guys are amazing
