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June 2025 by KP Selzler
We usually have good internet through Midco and usually if it does go out it isn't to long until they restore it. Having the wind damage to our whole community during the recent natural disaster it is not Midco's fault. They can only move so fast safely. My concern is availability of information on restoration. I have never worked at an internet service but I would think it would be possible to give an estimate of times of restoration. Ask the employee doing the work. They would know the work ahead. It's frustrating to hear phones going unanswered and websites that are useless for this kind of thing. It would be nice to get an estimate of time. It's difficult when part of my day is spent working from home which right now is impossible to do.
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December 2023 by Jeremy Lancaster
No Internet is a regular feature. Sometimes you get internet. The rest of the time, kiss off pal, we're not here for you.
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September 2023 by Ike Kena xD
Decent service except that they have outages on almost a biweekly basis with no explanations why. (Not literally a biweekly basis but with the frequency it's pretty close, and yes at home troubleshooting has been done already)
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August 2023 by Cheryl Cloud
They were helpful and it was pleasant ?
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February 2023 by Helena O'Beirne
Friendly staff and great service!
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February 2023 by Christy Mcghghy
Good customer service. I just wished prices were cheaper and it didn't cut out at least once a day.
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February 2023 by Lisa Bacon
No replies by chat. No help at all. Nobody returned my mant calls.
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February 2023 by Alexi Wells
Our preferred internet provider in town. We have used midco for almost 20 years without issues. Knowing how to reset your router fixes most problems. Their prices are preferable for our needs and we recently got a free speed upgrade with their updates to the physical network.
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February 2022 by mike miller
Very helpful
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February 2022 by Michelle B
I would have given this 5 stars.... but with the yearly issues I have with my modem disconnecting, and needing to contact midco to fix it.... It is 4....I love that they have a texting feature now! I didn't need to wait on the phone for long periods of time nor did I need to wait for business hours. Brian H. You did amazing!
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February 2022 by Madi Washington
Go through another internet provider. We have had multiple problems with this WiFi network. Usually on weekends. Midco is not open on weekends so we will go all weekend without WiFi. Never any discounts for these problems, sometimes it takes several days for them to even come to your house to figure out the problem.
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February 2022 by Crystal Lussier
Excellent customer service
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February 2022 by JD Rich
Very professional customer service. Great prices, honest billing practices and great techs. The VP of customer service genuinely cares about the customer experience. I am a very happy customer.
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August 2021 by Don Cluka
Very friendly excellent customer service.
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August 2021 by Danna Morfenski
Great customer service.
