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January 2024 by travis tuenge
Staff are extremely unhelpful.... nor do they care to help. Dishwasher was missing a electrical plug in and I didn't notice until I got the whole thing hooked up. Nor did they let me know that I needed one. Nor do they carry them. It was pretty bad as a best buy..... and it's worse as an outlet. I'll give this place another year before they close for good.....Do yourselves a favor and shop American freight or another location. This place isn't worth the headache
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January 2024 by Brandy M.
Fast friendly service. Brent helped us with choosing the best product. He really listened to us!
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January 2024 by Kyle Nordland
Drove 90 minutes to pick up an open box appliance purchased online to learn it could not be found when I arrived. Alex went above and beyond to help me find a even better replacement. He was helpful, knowledgeable and kind. He turned what could have been a bad experience into a great one.
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December 2023 by Dave Olson
To Best Buy corporate office - Please, please overhaul your prompts when a customer calls in. The five twin cities locations I called all have different prompts. IT IS IMPOSSIBLE TO REACH A LIVE PERSON! Invest the money in a live human being and make it easy for a good customer experience.
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December 2023 by Yeshi Wangmo
There were two boys there some where around 4pm. Excellent costumer service., helped me to measure my mini SUV to see if clothes dryer fits in my car. And have so good information about the pick up timing. . Thank you.
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December 2023 by Anita Flom
Was an absolute amazing in store experience purchased a microwave and dishwasher only to get home and not have the mounting bracket. My husband had already took our other microwave out. When I called I could only reach best buy headquarters and they said because it was open box there is nothing they could do. Even though the rep on the phone told me it was supposed to have all the parts. She said that I could go back to the store which is 2 hours round trip for us. I was really unimpressed with best buy not honoring their product and no way of making it right, due to no fault of ours. I learned my lesson, a good deal probably is not a good deal after all. Buyer beware
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December 2023 by P Jackson
Great experience with the Blaine store, but cripes there is no way to call the store to let them know when I will be able to pick up my purchases. Same is true for the Eden Prairie store. You end up talking to India. They say the only option is to walk into the store. Super convenient. Said no one.
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October 2023 by Dominic Babcock
Lots of stock plenty of help
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October 2023 by Jaimie Jentges
Exceptional customer service. Seriously... in a world where retail customer service is extinct, it was so nice to shop somewhere where the staff are so nice and so knowledgeable. We got a fantastic deal on a washing machine that was in like new condition. The guys even helped load it in the truck, and it was heavier than a normal washer, so it wasn’t easy. We are excited to have found this place, so we can use them the next time we need a new appliance.
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October 2023 by Gaoyuan Chen
Brent is a great manager that’s very helpful and patient. Thank you
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September 2023 by Kevin B
Pretty much the same as the Eden Prairie Best Buy Outlet if you've been there. Just an open floor with mostly small/large Appliances and TVs
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August 2023 by Evan
We ordered an Amana Dryer from here. Pretty straight forward process overall. Tons of good deals, I definitely recommend checking it out. They helped us load the dryer into my car, so that was very appreciated.I noticed people saying that the place was understaffed with young employees. There is definitely room for improvement, but it’s relatively new so I understand.Good place, well kept, nice deals, can’t complain.
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August 2023 by Evan Wood
We ordered an Amana Dryer from here. Pretty straight forward process overall. Tons of good deals, I definitely recommend checking it out. They helped us load the dryer into my car, so that was very appreciated.I noticed people saying that the place was understaffed with young employees. There is definitely room for improvement, but it’s relatively new so I understand.Good place, well kept, nice deals, can’t complain.
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August 2023 by Luom LDS
Does not answer phone and order is not ready within reasonable time.Update:In person experience was better. Very young staff people. Helpful and got the job done. Definitely enough workers there to answer phones and then some.
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August 2023 by Mitchell Pribyl
I looked in 60% of their dryers and I'd say 20% of them have lint in the thingy. That is disgusting, I'm not going to but dryers if they have lint in there from another person's clothes