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November 2025 by Samson Daimary
Worst Customer Service they can’t even fix a small technical issues Samsung is way much better than…. IPHONE worst uneducated technical Team.
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November 2025 by Douglas Santus
Great place, easy access, employee are attentive
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November 2025 by Mik Kreuzen
Want to buy a 17 pro, but the staff here makes me want to switch to android.
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October 2025 by Corey O'Hanlon
Travis is a very agressive manager that escalates the situation, even when he's wrong and you are praising another employee. life long apple customer, this experience was sickening.
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October 2025 by Jhon Jams
I recently visited the Apple Store in [location, e.g., Mall of America, Minneapolis] to purchase a new phone. During checkout, I noticed the total price was higher than what I saw in the Apple app due to local taxes. I mentioned that I might order online instead since Wisconsin has a lower tax rate.
The staff member assisting me, Suad, responded in a dismissive and unprofessional way, repeatedly saying “I don’t care” and mentioning that she doesn’t get commissions from phone sales. Her attitude made the experience uncomfortable and disappointing.
I wanted to bring this to your attention so the store management is aware and can ensure better customer interactions in the future.
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October 2025 by Hashmat ullah Rasooli
I stopped by the store a couple of times trying to buy a phone, but they kept saying they didn’t have it in stock. It’s really frustrating — how can you expect customers to spend $1,700 on a phone you don’t even have available? They told me I’d have to wait around 20 days for just one phone, which is ridiculous. On top of that, the new iPhone 17 Pro Max is honestly disappointing — it gets scratches easily, right in the same spot. Overall, not a good experience.
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October 2025 by Emmanuel NWACHUKWU
Apple store
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October 2025 by Nicole Arratia-Walters
An elder and a younger employee both helped to explain the major issues with my laptop 💻 and how to update to a better model!! Our support was wise and getting ready to start at the UMN- so he deserves a job raise! 🥇 (I already put my nephews on my screen💕)
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October 2025 by Jake Essler
Victor was very helpful with purchasing a new phone and switching carriers
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October 2025 by Nick Rammouni
Horrible customer service, needs to hire more people and work on their customer service!!!
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September 2025 by Amy Michenfelder
We just wanted to give a shout-out to this beautiful and fabulous store employee. She helped my daughter Carrie purchase headphones for her 18th birthday. But, beyond that, she gave Carrie meaningful life advice as she becomes an adult. Such a kind moment. Give this gal a raise! We love the Apple Store-MOA even more now.
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September 2025 by Dimitry Gordon
Horrendous customer service. The worst Apple Store I have even been to.
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September 2025 by Rand Collidge
Rudest staff I’ve ever encountered
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September 2025 by Ashley Bryant
We had an appointment scheduled, and all the staff were very friendly, helpful, and efficient. We got a replacement for our issue the same day. Thanks Apple!!
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September 2025 by nes tıska
Not helpful
