Bloomington Subaru Service Department receives mixed reviews from customers, highlighting that the experience can depend significantly on the specific service advisor. Some advisors are described as excellent, going above and beyond to provide outstanding service. They are noted for being pleasant, professional, empathetic, and willing to do whatever is necessary. They listen to concerns, thoroughly document findings, fix problems quickly, and help customers understand their vehicles. They keep customers in the loop with prompt communication and work to correct previous negative experiences, making clients feel heard and confident. Other reviews, however, report less ideal experiences with different advisors, including instances where customers felt overlooked or taken advantage of, particularly noting challenges as a woman in a male-dominated field. There are complaints about unclear billing, such as being charged for a full service when only limited work was done, without a prior estimate. The facility itself is viewed as very clean and professional, though service is not particularly fast. While these negative experiences cause frustration, positive interactions with certain advisors have successfully retained long-standing customers who express great gratitude and loyalty.
Aiden is alway smiling and pleasant and is always willing to do whatever is necessary to provide excellent service. A Great asset to your Team!
April 2024
Had a great experience with this location. Kin went above and beyond to make sure I was kept in the loop with the services being done on my car and he responded in a prompt manner.
April 2024
Clean and comfortable waiting area with snacks and beverages. Prompt and professional services at an affordable rate.
