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January 2024 by Diem Pham
Emily(manager )Very bad serviced, i won’t come back there anymore
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January 2024 by Mark McCourtney
I have purchased $10,000 worth of apparel: jackets, sweaters, gloves, caps and vests from Canada Goose at the Mall of America store. Seven days ago I purchased a parka for $1600 for my 82 year old father, who has a ventricular assist device with a battery pack on his chest. He loved it when he tried it on and I helped him with the zipper. Yesterday he tried to put it on himself to walk his dog and could not operate the zipper because of his batteries. We tried to return the parka and was told there were no tags so they would not take it back. We called customer service in Canada who said it is up to the discretion of the store manager, who was the one who denied our return. I am shocked that they would not take the parka back or exchange, and I am no longer a loyal Canada Goose consumer given this extremely distasteful experience. I will never go in the store again as I feel they are not interested in their customers’ satisfaction, only profits!
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January 2024 by Asad A
Spent $1400 on winter coat for spouse. They have limited color option in store and the in store lighting set up does not show the true color. They will force u to pick a color they have in stock with a promise to check it out at home and under natural light and when u bring it back if u didnt like it for any reason they will find an excuse NOT to take it back for full refund or for an exchange. DO NOT BUY unless you are 100% sure and have 0% chance of returning or bringing it back for any reason. Best option is to try it out at the store and then buy it online. Through their website they will take it back for a full refund or exchange. Such a great brand but really rough and inexperienced crew at the Mall Of America store.
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January 2024 by Amanda Rakos
I am standing outside in this awful Minnesota frigid weather, and I am sweating. Yes they are expensive, but the quality is so worth it!! Service was admittedly hit or miss. The first two times I went it was meh... To the point that I wasn't sure I wanted to return BUT!! V was incredibly helpful so this review is for V. I cannot say enough good things about him!! He listened to what I wanted, offered suggestions for styles I hadn’t even considered, and was really knowledgeable about the brand! Thank you V for your wonderful, KIND service. Highly recommend!
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January 2024 by Andria Gandrud
Love this store! Very good customer service!
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January 2024 by Piper S
Bought a jacket as a gift. Tried to return it, unworn, tag still on it. They asked why and I said they didn't like it, it was a xmas gift and only tried on on the porch, it wasn't warm enough. They said that means it was worn outside, won't take the return. Like others say, they are trying not to let people return. Now what? Can't even refuse the charge, I have to sell it on ebay for a loss. Horrible customer service. Do NOT buy this brand, they are not professional. Public company who doesn't care about customers, only the bottom line.
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January 2024 by LOFT Brad
2 issues. 1) the jackets are completely temperature rated wrong. No way to tighten the waist to keep warmth in 2) the sales rep did not know environmental facts on the product. 3) the customer service is horrible post purchase. They would not take my return, had not been used and still within turn time frame. It looked like they were refusing other returns as others were complaining. Buyer beware, don’t buy. Over priced for not a great customer service. Looks good but that only goes so far. After seeing others and my own experience, my guess is they are going under or in serious financial trouble. No company should treat customers like this, they're taking desperate measures.
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January 2024 by KAU-B KAU-B
The products look good but be careful. In line with other reviewers, I watched them turn away people angry about trying to return within their time frame, unused. Others there were saying the store manager is tasked at refusing returns. Their customer service is horrible. This is a fashion statement, it's not a functional one or an eco friendly one.
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January 2024 by Kevin Jones
Great customer service!!!
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October 2023 by Scott Gee
Great store with excellent customer service. I didn’t experience anything bad like other reviews mention. The product quality is worth it for winter gear. Definitely worth purchasing from this store versus online and other retailers for Canada Goose gear.
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August 2023 by Isaac Zimmerman
Impressed that they had my size in every jacket, great experience
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January 2023 by Patrick Dougherty
I purchased a jacket last week for 1450 dollars and wore the jacket 1 time for about 30 minutes outside and decided it wasn't as warm as I thought it was while trying it on In the store. I returned to this location to return it and exchange it for another jacket and was told they will not take it back as it's been worn which is fascinating to me as I know it's been "worn" many times in the store before I purchased it. This was never disclosed to me while swiping my card of course. Because of this, I will never purchase another product from this location, and I was going to buy my wife's jacket here today but decided I'll go elsewhere. I would NOT recommend purchasing anything from here if you have any thoughts of returning it. It would also be helpful if employees told customers this up-front before purchasing. Very unprofessional to your paying customers! Please save the generic reply.
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December 2022 by Todd
Ordered a jacket. Gift box came crushed. CG wouldn't replace it. offered me 10 bucks for my trouble. Definitely trying to act all Gucci but really they are just rebadged north face jackets. Terrible customer service with lots of lame excuse's.
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December 2022 by Csaba Andrasfi
Stopped in to check out what all the hype is around Canada Goose. Specifically came in to look for a Christmas gift for my wife.There were plenty of staff present to help in case you have questions. They also limit the people going in and out of the store (I am sure this is primarily around busy times). The store is pretty open and they keep guests in the store to a low level which makes it easy to move around and browse without having to wait for others.They have a lot of product in the back, so if you don't see the size, color, or exact item you're looking for, chances are they have it in the back.The staff are nice and they know how to sell. Don't be suprised if you walk out with more than you bargained for, they can be very persuasive.I ended up finding a jacket for my wife and she conviced me to open it early, which I did. She really likes it. The price is hefty, but she has not baught a new jacket for a few years now and hopefully she won't buy another for a few more years to recoop the cost.
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November 2022 by Sanela Radu
Aidan was so absolute kind, informative, and helpful! I was in the early stages of looking for the right coat for my boyfriend and he helped me pick out exactly what I needed. Great customer service, makes me want to continue shopping here. Please give him kudos!
