JD Sports at The Mall of America is a popular store known for its wide selection of apparel and shoes, especially sneakers. Located on the second floor, the store offers a large variety of shoes in many sizes, and the staff are generally friendly and helpful. Customers appreciate the helpfulness of the employees, with some staff members going above and beyond to assist with questions or special requests. For example, one staff member was praised for their polite and friendly attitude, and another was recognized for providing excellent service and helping customers find specific shoes, even suggesting online ordering with free shipping. The store sometimes faces issues with stock availability; some customers left without purchasing because the needed sizes or colors were not in stock, but they still viewed the store positively overall. Prices can be good, with some customers finding shoes at a significant discount. The store can be busy, especially during Black Friday or peak times, but the staff's attitude remains positive. Overall, JD Sports offers a good shopping experience with friendly staff willing to help, and many customers say they would return, especially when assisted by standout employees.
Bad customer service and awful return service do NOT recommend!!! Avoid if you can.
March 2026
Bought a pair of shoes. Never worn at all brought home as a gift. She tried on never wore. Brought back to store they said no return. This is after spending a band at the store. Not good customer service.
February 2026
Rude staff. The store was empty and I still had to ask two employees for help getting a pair of shoes. The employees seemed irritated that they were asked to assist. After waiting about 15 minutes with no help, I ended up walking out.
