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“I just had the best service at Trade Home Shoes in Mall of America. The employees were very professional and nicer. I will always buy my shoes at this store. It’s excellent!!!”
“I had an amazing experience at this store yesterday, all thanks to the assistant manager Nate. He was incredibly courteous, patient ,and professional throughout my visit.
I struggle with specific foot problems that make finding comfortable and a solid supportive feel nearly impossible. Nate took the time to assess my foot needs and pinpointed the best shoe for me. Kudos to him!”
“Ellen was amazing! I came in needing 10 personalized boat totes and she was able to do them all the same day - in a few hours. She was so helpful through the whole process and they look amazing. Thank you Ellen!!”
“I was an idiot and dropped the thing i got for my sister for her birthday while trying on clothes at Aritzia. and I was crying in the dressing room. I felt so stupid. I went back and explained that I dropped it and they were so nice about it and they just gave me a new one. I had such a great experience. They were so nice. ?”
“I live in Southern California, so I am no stranger to many, many, well-stocked Vans stores. This one stacks up to the best of 'em.
The day we visited they were having a 30-40% sale on most of the store, and we got some great deals on clothing.
I pretty much exclusively wear the regular black Vans crew socks, they're so comfortable. The skateboarding line of shoes has great soles, and this store has the full line.
Make sure you sign up for the Vans family rewards, you get vouchers pretty often, it's totally worth it.”
“Excellent customer service. I went to several stores to find something comfortable for a wedding reception before this store at MoA. Kelsey was amazing! Quick, kind, and patient. I found exactly what I needed. Her enthusiasm and wonderful attitude made it an excellent experience. Thank you, Kelsey!”
“Every time I go to this store in MOA the experience is always excellent. During black Friday the lady at the register was very nice. And they always have cute things.”
“I never leave reviews, but I just have to give a shoutout to Taylor. She came up to me and asked if I needed help and I did! She brought me so many pairs of jeans, exactly what I asked for and I ended up loving 2 pairs but my budget allowed for 1. She hyped me up in the right pair and even figured out my original size was too big! Win win! Thank you Taylor!!”
“Liked the shoes here and the clothing. Got myself some nice Lacoste shoes I liked and glad I got them. Highly recommend this place for shoes and clothing any day!”
“Dori was a life saver! So sweet!
I had walked into 8 other stores looking for a dress for a wedding. None of the other stores employees offered such attentive yet not pushy help.
Dori seemed to understand what I needed and 20 minutes later I was walking out with 3 dresses!
Inventory matters for sure, but helpful service and a smile was exactly what I needed today!!”
10AM - 9PM
146 E Broadway, Bloomington
Shoe Stores
“I had an outstanding experience with Jenny! The moment I walked in, she was friendly, knowledgeable, and genuinely committed to helping me find the right pair of shoes. She took the time to understand my needs, answered all of my questions, and offered thoughtful recommendations without making me feel pressured. I highly recommend asking for Jenny, if you visit the store!”
“I’ve had a return that I’ve been struggling to get to the store to do. The shoes just weren’t my style and I’ve not ever worn them. The associate helping me was friendly and made the exchange super easy! Thank you Mary Ann ! You made my day.”
“I was shopping for a gift so I needed help. Anna came over and my phenomenal experience began. I wanted a sweater and Anna tried everything to find one in the 3T size I needed. Even suggesting competitors. She offered to have one sent from the warehouse, but it wouldn't have arrived in time. Then all of a sudden she thought of the mannequin. Sure enough that was it. I will be shopping there over and over again thanks to such outstanding customer service.”
“DSW has an amazing variety and number of shoes, boots, handbags and other shoe related items. Check out their clearance section. When I was there there was a large selection of shoes and boots that were half price. DSW employees are helpful but because the store is so big, sometimes you have to seek one out for help. That's okay, don't be shy to ask for help. The store is neat and well organized.”
“Best store on Earth for Blazers and cute shirts and really cute dresses too sometimes I absolutely love this place the clothes are very classy yet also somehow sexy”
10AM - 9PM
386 N Garden, Bloomington
Shoe Stores
“Stopped in just to browse and was impressed by the wide selection of cowboy boots, hats, and Western apparel. The store is well-organized, making it easy to explore, and the staff were friendly without being pushy. A great spot for anyone looking to add some Western flair to their wardrobe!”
“I've bought shoes here multiple times over the years—most recently last week for some work shoes. I normally hate shoe stores that make you ask an employee to try on, but the customer service here is great and I always find stuff they don't carry at places like DSW or Famous Footwear. They give you a nice reusable shoe bag with purchase as well, which is a nice touch.”
“Went to this store to return an online purchase. Was greeted by Mary Brooks. She was extremely friendly and helpful. Thank you for your kindness and assistance in helping me find a replacement bracelet. Also appreciated the offers of beverage and cookies. When I come back to the Mall I will stop back to your store. Customer service is a rarity these days..Appreciate all of the extra time you took with me.”
10AM - 9PM
60 E Broadway, Bloomington
Shoe Stores
“I just received a new job that starts very soon which is a big career change from what I am used too. I needed new attire for work with 0 knowledge of professional attire and what exactly I was looking for. Sara was very helpful and patient with helping me find my needs I didn’t know I was looking for.”
“I was looking for some shoes for my daughter's birthday, and Angeles was really helpful, the store didn't have her size, but she help me get them on time for this special occasion.
The store has great customer service. ?”
“As someone who spent close to three decades working in hospitality and customer service environments, I tend to evaluate service very differently than the average shopper. I pay attention to authenticity, professionalism, attentiveness, pressure tactics, consistency, and whether employees genuinely understand how to create a positive experience without making people feel uncomfortable or pushed into spending money. From that perspective, my wife and I had an outstanding experience at the Columbia Sportswear store at the Mall of America.
We were visiting the Mall of America while traveling, and after walking through countless stores and comparing multiple options, we came across a jacket at Columbia that immediately stood out to us. Because it was still early in our visit, we decided not to purchase it right away and continued exploring the mall before making our final decisions. After several hours, we both agreed that the Columbia jacket was still the best choice for what I needed, so we returned to the store.
What impressed us was that Myles and Zane actually recognized us when we came back. Both of them continued helping us with the exact same professionalism, warmth, and respect they showed during our first visit. They were attentive and knowledgeable without ever becoming overbearing or overly aggressive with sales tactics. That balance is extremely difficult to achieve in retail, and in my opinion, it reflects very strong management and training standards.
The pricing at this location was also excellent, especially for travelers and shoppers who already appreciate Columbia products. We were pleasantly surprised by the tax-free advantage as well, which absolutely added value to the overall experience.
At the time of writing this review, my wife and I are no longer even in the country, yet we still remembered the experience enough to call the store directly and make sure these employees received recognition for the way they treated us. That alone probably says everything that needs to be said.
Excellent experience overall, and sincere thanks again to Myles and Zane for the professionalism, hospitality, and respect they showed us during our visit. If we ever return to the Mall of America in the future, we would absolutely look forward to visiting this store again.”
10AM - 9PM
108 E Broadway Spc N108, Bloomington
Shoe Stores
“We were visiting the MOA and my grand daughter saw Minnie Mouse crocs in the window. Of course, we got them for her. Nice sale price and they are fur lined. Plenty of “add-ons” and a fair price when you buy a few. Military discount offered. The store is clean and well organized. The person that helped us was very nice.”
“At Famous Footwear, the rules of the discount Force are these:
White price tags do count toward the BOGO, but selective the pairing must be.
White + white = no deal
White + higher-priced blue = no deal
White + lower-priced blue = deal achieved
Blue + blue = deal achieved
In all successful paths, the lower-priced item is the one that receives the 50% off. Mix wisely, compare prices before approaching the register, and harmony in your checkout experience you will find.
Heed these teachings, traveler. Shoes acquired, credits saved, and the Dark Side of confusion avoided.”
“Great price for my 5th grader son who comes home from school with his shoes looking like he’s been kicking rocks all day! I purchased a pair of all black AirMax for $60. Staff was friendly and patient (she was a beautiful young lady)”
“First time at The mall of America , & walked into Steve Madden randomly. Whole experience was good , anthony was a great big help with helping me pick out my sandals & glasses ! Great customer service :)”
“Linda helped me find the perfect pair of hiking boots for my next few excursions!
I appreciate the help without the sales staff being overly pushy.”
“I was assisted by one of the most helpful customer representatives/cashier - Kim. He was a cashier and helped us thru our purchase we bought 5 pairs of shoes due to his kindness! Definitely deserves a raise or if not a raise, then lunch on the company !! Thank you kim we will definitely be back because of him”
“Many of the Tilly's around us have closed, so it was nice to come across one in the Mall of America.
It's like half skate culture clothes, half country, half nostalgia streetwear. I realize that is 150%.
You can often find good deals on clearance, some nice graphic tees and shoes, women's accessories and jewelry, and a huge array of Jansport and Vans type backpacks.
Stop on in and get some of that California youth style.”
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“These boots exemplify the excellent quality the company is known for, and their staff is also outstanding. Julius, in particular, demonstrated impressive knowledge of the boots, which greatly assisted me in making my selection. They even utilized digital tools to measure my foot, ensuring they could suggest the ideal boot for me.”