REI is a beloved outdoor gear store known for its high-quality products and enthusiastic commitment to outdoor adventures. Customers appreciate the knowledgeable and helpful staff who provide quick service and clear explanations. The store offers a wide range of clothes and equipment, including their award-winning in-house brand. Many reviews highlight exceptional employees who go above and beyond to assist shoppers, whether by helping them find the right sizes or giving useful advice on gear selection. Customers also enjoy the welcoming atmosphere and friendly interactions at checkout, where they are reminded of co-op credits and offered valuable membership options. Overall, REI is praised for its excellent customer service, great product selection, and a supportive environment for both new and seasoned outdoor enthusiasts.
