-
January 2024 by Emily Stefani
The team at the board & bike shop is always so helpful. Stopped by today for a team member’s advice on a loose binding, and Michael was so quick and helpful. Thanks for making our day!
-
December 2023 by Clayton Benjamin
I had an excellent first time experience at REI. The staff was incredibly helpful, especially Delena (sp?). She went above and beyond to help find me the right coat. Although I knew the coat I had wanted from online research, she was able to show me many similar coats and was extremely knowledgeable about each. She also helped to find the right size of the jacket I wanted when it wasn't on the floor and she told me about becoming a member. Though I didn't become a member at this time, I was very tempted to simply to come back more often for the amazing customer experience.
-
December 2023 by Kenneth Chow
We were helped by Ayla in the shoe section and she patiently helped our family of 5 find shoes. She also was very knowledgeable in shoe fit. If she doesn’t get a raise I’m never shopping at this REI again
-
November 2023 by Zane Hanson
Awesome store. Very unique layout, super cool on the inside and of course the rock huge climbing wall is sweet. Staff is always super friendly and helpful. They also generally have good prices and frequently run good sales. Highly recommended!
-
October 2023 by Samantha Armellino
I recently visited REI to get a new bike and had the pleasure of meeting Thom. He was AMAZING! I can’t say enough good things about my experience on 9/18. I came back the next day (9/19) to get a bike rack, and then I came back again..yes again… with my boyfriend to get him a bike so we could enjoy biking together. I went to REI 3 times in 2 days, and saw Thom each time. After each visit, I left REI with a good understanding of how my bike worked, basic maintenance, and felt well taken care of. It was nice making a new friend at REI! Thanks again Thom! We love our new bikes!!!
-
September 2023 by Tyler Day
REI is amazing! I bought about $800 in camping gear and upgraded a lot of my prior camping gear all in about a few hours. It was really cool looking at all the stuff they carry and checking out their store for the first time! I will definitely be back! Thank you REI for all that you do. I highly recommend this store
-
September 2023 by Adam LeSarge
I found my new favorite store! Now I need to get a better paying job for all the amazing things here! Hannah was my cashier, she was awesome too!
-
August 2023 by Francisco Javier González
We get a rental paddle board before decided make a purchase and was really good experience. You need to make like a reservation to ensure that will be available for you.
-
July 2023 by Aaron Halloran
This place was hopping today. If you want to get outdoors and need some gear to do it, this is your place. Some of it can be a little spendy, but not all of It. If nothing else, come here just for the inspiration to go outside and do something fun and maybe give the rental shop some buisness. After you get hooked on your activity, come back and gear up. The staff is very friendly and helpful. Sure, some of the people are a little hard-core and some are a little goofy like myself, but we all share that desire to get our noses out of our electronic devices looking at places that we should actually be experiencing live and in person! Go on and get a little muddy and a few bug bites and some sunburn (all of which REI can help you out with) and experience everything the outdoors has to offer.
-
June 2023 by Ellen Olmscheid
Customer parked in curbside pickup. Left Bulldog in hot car. It was like pulling teeth to get the store manager to make an announcement. I expected more from REI
-
June 2023 by Eliecer Ramirez-Vargas
I tried to return a pair of pants I bought and only pair of pants that I ever owned from REI, they could not find the pants on their record, so they could not accept the return. I take responsibility for not having the receipt, since I am a member I thought they would find it on my membership history but that’s that. To much work for a return of a pair pants. Not coming back to purchase anything else.
-
June 2023 by Jonny D. Schiller
Footwear department needs an overhaul, on three separate occasions(twice on a weekday) I was only able to try on one pair every twenty minutes. Never once was able to have a conversation longer than a few words about a shoe, actually come to think about it I've never discussed more than the sizing options on any footwear here. Not the employees fault, they're always juggling ten customers at a time.Please let us pick and try our own sizes. The time spent trying to get different sizes for a dozen customers at once could be spent talking to us about the show we're trying to buy.
-
June 2023 by G Seckora
Great location to pick up your camping needs. (Watch out for traffic in and out of the parking lot.)This is my go to spot for my camping needs in the Twin Cities. I enjoy the atmosphere of walking across the bridge over the decorative pond as you enter the building and have always found the staff to be courteous, friendly, and helpful.
-
June 2023 by Ajax R
Talked to Tim about Kayaks for at least a hour and a half. Very helpful and knowledgeable. Made the whole thing a amazing experience. Look forward to shopping here again and hopefully get to work with Tim again!
-
June 2023 by Sara H
Sales people wanted to sell me items, and I found a cool phone mount for my bike, but nobody would ring me up. There was no one at the register near the bike shop and then someone answered the phone and then walked away with another customer in front of me. There should me more organization with how expensive the products are.