UGG Mall of America offers a mostly positive shopping experience with attentive and helpful staff. Several customers praised employees like WA, Omnaya, and Dert for their professionalism, patience, and kindness, noting that they went out of their way to assist with finding the right styles, sizes, and colors. The associates’ excellent customer service stood out, making shopping enjoyable despite store busyness. Customers appreciated the friendly and caring attitude of the staff, which created a positive environment. However, there were some occasional issues, such as a lack of greeting upon entry, limited in-store choices, and delays during transactions, which slightly affected overall satisfaction. The store mainly focuses on clothes and shoes, with a soft and plush feel, though some customers felt the variety of slippers had become less appealing and more boxy compared to previous purchases. Overall, the store is appreciated for its helpful employees and good service, encouraging repeat visits.
Best shopping ever!! I got excellent service from Omnaya. She showed the best new colors of the tasman's and got me the size I needed for my niece. Will shop here more often especially if i get service like that again!!!
February 2025
I visited the UGG store today and had a very pleasant experience. The associates were wonderful & kind. Dert went out of his way to find a few pairs of shoes that I was looking for. I appreciated his help!
December 2024
I had a navy and grey pair of moccasins with 'ugg' print on the bottom they don't make them anymore :(
