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July 2024 by Axel Henderson
Went t get alignment and paid before due to have to use two payments and the alignment wasn't able t be done because of a little shift on my frame but didn't get a refund even thou it says on their receipt alignment was unable to be done due to shift on frame so I lost 139/$+ dollars and nanaager got aggressive
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July 2024 by sviat zhuk
Great place and management was very responsive. They where undergoing a remodel but still made the process of getting my issues resolved seamless.
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July 2024 by soumad1
Nice location. Got 4 all-seasons tire UA life time wheel alignment.
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July 2024 by Johnny Matthews
Helpful and good work.
I will be going back.
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July 2024 by Danny Hansen
After twenty-five years as a regular customer, I had a very bad experience with Firestone in Brooklyn Center. I took my 2015 Dodge Grand Caravan in for air conditioning service. I told the young man at the front desk that the system was apparently empty as it was only blowing warm air. No a/c. Obviously the system had a leak. I asked him, “You won’t recharge it without finding the leak?” He assured me that they’d check it out and call me. They called and said that my vehicle was ready and blowing cold air. I asked him if they found the leak and he said they dye-checked it and didn’t find the leak, so they recharged the system and it was good to go. The bill was $400. It blew cool air for a week and that was it. I took it back and then they found the leak. They offered to fix it and recharge it for an additional $1,000. I declined and said that they just lost a longtime customer. The guy told me that was fine and, “Have a nice day”. I won’t be back. Stay away from this Firestone location.
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June 2024 by anthony polillo
Everyone's great except the short fat guy with short hair and glasses. He seems to get off on treating people like they're beneath him.
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June 2024 by A V
Good fast service on a weekend. In and out within an hour for a flat tire repair.
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June 2024 by Diba Ramirez
Waste of time, thousands and money.
They can't make an oil change.
We didn't receive or apologize for this unprofessional work.
You have to do their work for them and go to their store in person for a report on what will happen to your car and, in response, they hide behind their offices knowing that we were waiting outside.
Apologies don't work now.
Waste of time, miles and money.
They can't do an oil change.
We do not receive or apologize for your big mistake.
You have to do their job for them and go to their shop in person for a report on what will happen to your car and in response they hide behind their offices knowing we were waiting outside.
Apologies don't work now.
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May 2024 by Kathy Servin
Brought my car in today and had a great experience. After going to several other places that didn't fix the problem, here they showed me the problem and fixed it quickly for a great price. I am so happy. Highly recommend!! Thank you!
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May 2024 by Dennis Raymond
Best Auto Service in the Mn metro area. They are accommodating and always try to keep the visit at a reasonable time window. Never have I had a bad experience there! Great crew and great service! Thanks a ton!
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May 2024 by Sara Wood
I needed two tires. I went and spoke with Joe. Great customer service explained everything in depth, politely answered all my extensive questions. I made an appointment for the following day. Everything went well the day of the appointment I got the mid grade tires. They are great so far. No problems, ride smooth. The only issue I had was I had mentioned at drop off that I had a spare on my car. I'm pregnant and can't exactly lift the spare to put back in the trunk. I cleaned the extensive amount of crap that was in the trunk so they would be able to put it back in the trunk had the pieces that screw the tire into the car sitting in a Ziploc bag on top of the piece that sits on the spare. I asked that they put the spare back how it was supposed to be. Upon checking non of that was done. So I had to lift the heavy spare, set it on the ground, lift the tire cover, then pick this tire back up put it in The car. I just found this both inconvenient and rude that they didn't do it In the first place. Especially when I specifically asked. This was a large purchase I made. I felt it was the least they could do. Especially since they just threw the spare in the trunk. And the card board cover broke.
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April 2024 by Andrew Hagen
They replaced my tires last year, and I got a flat tire. They honored the warranty and replaced it fast. Very professional, Great service.
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April 2024 by Eva Cooley
dont bother going here. waste of time and money. went in to see if they were able to replace my mirrors. they charged me $80 for a guy taking 30 minutes just to tell me i have to replace my whole DOOR and that they’re unable to replace only a mirror. completely untrue, i went and bought the mirrors and had them put on in less than 20 minutes. what a joke seriously you would be better going off literally anywhere but here. there was also a white man being VERY rude to a customer who could not speak english. translators exist for a reason but he couldnt even be bothered. everything about this place makes me sick.
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April 2024 by Estella Strickling
Very friendly.Keep checking on you let you know when your car is ready
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April 2024 by Timothy Pirner
Very courteous and professional. Gave me some recommendations on other services, but did not push them on me. Very satisfied!
