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November 2023 by paul beedle
I walked in and Stephanie showed my wife the car she fell in love with, a taos, and we bought it. We came back three days later because of difficulties with the phone, and she fixed are issue. Very helpful, very desirous to make sure we are happy.
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November 2023 by Izabella Page
easiest car buying experience I've ever had. my sales rep. Elijah was friendly and talked through all of my options and reservations smoothly that made me feel heard and make my choice easy! highly recommend.
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October 2023 by Al G
My partner and I purchased a 2023 ID.4 and absolutely love it. We worked with Adrien R. who explained all the features of each of the many different ID.4 trim levels. This is our first EV and we had many questions. Adrien answered them all and made us feel very well informed. Adrien also worked his sales manager and finance office to make sure I got the deal I wanted. I really appreciated the work he put into making this sale happen and giving us all the information we needed to move from a gas fuel vehicle to an EV. Thank you Adrien!
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October 2023 by Apple Ave Films
Brad, my service consultant, listened to my concerns when I anrrived and kept me informed at every step of the way as I waited during the service appt. The lounge was very comfortable, not overly full, and I enjoyed a cold water and a healthy snack. Connor’s maintenance check video of my vehicle was incredibly informative and professional - I create video for a living and thought his video was truly great, his commentary and delivery most of all. I also had a very charming chat with (oh no! I’ve forgotten his name but it begins with “L”) the man at the desk in the center of the sales room. In the end, my wait ended up being longer than expected so Brad honored a coupon I’d forgotten to bring in. I felt very valued and I left confident that my car was in good working order going into the fall season.
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October 2023 by George Brown
I would give more stars if I could. Thanks to the service department my family and i are able to make our upcoming road trip. I explained my situation to them they got me in and out just in time. Thank you guys, my family and I really appreciate the short notice service.
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October 2023 by Daniel Aulwes
Very good experience in my leasing of the ID.4. DeAndre was attentive to our questions and found answers if he did not know the answer. Whole process was fairly quick compared to previous experiences at other dealers.
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October 2023 by C Tang
Jolie was a pleasure to work with and was very attentive to our needs. She answered all of my questions in a very timely manner which made purchasing from Brookdale the right choice, even if it is not the closest VW dealership near me.
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September 2023 by M T
Adrian is the absolute best sales person I have ever dealt with! He made my buying experience so easy and so fun. I bought a 2024 Atlas and he was very knowledgeable about all of the features and how the vehicle worked. I cannot say enough good things about Adrian and this dealership. If you are thinking about buying a car from Brookdale VW make sure you ask for Adrian to help you. You won’t be disappointed:)
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September 2023 by Kerry Kramp
I worked with the Service Manager Sean Doonan and could not have been more pleased with the service I received from my first interaction through picking up my car. Sean was great to work with and made sure that he knew exactly what was needed for work on my car and he updated all of my information. The service tech did a great video to let me know all of the things that he checked, he topped off fluids and made sure that everything on the car was safe to operate. He suggested a few things that he thought I should do to improve the cars performance and he did not try to sell me anything that he didn't feel I needed. That was refreshing and appreciated. Overall and Exceptional Experience and I would highly recommend this Dealership and this incredible Service Department !!!
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September 2023 by Jeremy Neadeau
Attempting to purchase vehicle. Very very slow process. Might be the worst car buying experience I have ever been apart of. Ended up not buying vehicle because they lack customer service. Find another dealer where your money and business is actually valued.
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August 2023 by Gretchen Heath
I have always appreciated the competence and personal attention at Brookdale Volkswagen. From Jason Diaquino’s check-in to the courtesies at the conclusion of the appointment, all goes well.I was privy to a situation not involving me regarding another customer who had had a long unexpected wait. It was impressive how the matter was handled and what remedies were offered to keep the customer satisfied. A bonus of insights in my observation.
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August 2023 by Travis Veigel
After having a horrible experience at Luther Honda Hopkins, we decided to swing by here. I am so glad we did. From the moment we drove on the lot, until I left with my new (to me) used Ford Edge, we were treated great. The team went over the top to ensure my wife, son and I were taken care of. From questions being answered, to water and snacks, to the cars final check….. they took great care of us. I cannot recommend this dealership enough. We will be back for future needs. A special thanks to Nate in the finance department and our salesman Adrien. Outstanding service!
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July 2023 by brad steinhoff
Very professional, non-pressure, and acknowledged my knowledge and opinion. I scheduled my appointment the night before, and the work was done 30 minutes early. Always a clean and well organized organization. I’ll gladly keep coming back!
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July 2023 by christopher shaffner
They couldn't initially find the problem, but kept at it and got it. Turned out to be a control arm bushing which does really make sense for the symptoms and the acute incident that caused it. Maybe it's not something that normally happens and they can use it as a learning experience for this type of damage in the future. Car got in quicker than expected. Part had to be ordered and the job was completed when they said it would be. And it was a warranty fix, so yay for me. Check in guy was super nice, had a good talk about the car and about live music!
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July 2023 by Justin Gilbertson
-Worked with 2 salespeople. They resolved this internally and were very professional about it. Very personable sales approach.-Low pressure sales made buying enjoyable.-No enough information given during purchase, however the team seems responsive after sale.-Squeeking breaks. Not able to resolve. Mechanic said I’d just have to deal with it. Not terrible, but kinda embarrassing.-Broken molding. They replaced it, but only after I asked about it.