Smith Nielsen Automotive is a fair, honest, and knowledgeable auto repair shop. Customers report it often has the best price and lowest quotes compared to other shops, with fair and reasonable pricing. The team works quick and gets vehicles back when promised. They are not pushy, only informative, taking time to explain every detail, diagnose problems, and break down prices. The shop is praised for excellent customer service, putting customers' minds at ease with kindness, patience, and charisma. Reviews highlight situations where other mechanics could not figure out a problem or gave bad news, but Smith Nielsen took the time for a full diagnostic, found the real issue, and fixed the car for a reasonable price within days. Customers express deep gratitude, stating they are so pleased and blessed to have found the shop, and that it is the only place they will take their vehicles due to the quality of work, parts, and the fact the mechanics actually care.
I called five shops for estimates. Smith Nielsen had the best price, so my husband and I took our car there. We were so pleased with their customer service, pricing, and parts quality that we left our van there to have work done on it the next day too.
September 2025
Have had our vehicle here multiple times. Always priced fair and they work quick—always get it back when they say it will be ready.
September 2024
Derek is awesome to work with. Very fair and honest. They are not pushy , only informative. Thank you for the repairs done on the truck!
