Best Buy in Burnsville offers a wide range of technology products including HDTVs, computers, cameras, gaming consoles, appliances, cell phones, and tablets, along with Geek Squad® services. The store is well-organized and well-stocked, making it easy to browse and find products. Customers appreciate the helpfulness of staff, with one associate going above and beyond to assist a customer who was not very tech-savvy. However, some employees may lack knowledge about specific products, as seen in an encounter where a staff member was unsure about a wireless MagSafe charger and lectured the customer. The store has experienced some issues with inventory and demos, leading to a less engaging shopping experience and a feeling that the store is not as full or lively as before. Customers have also expressed disappointment over the lack of assistance from staff while shopping. On the positive side, customer service has been praised, especially in resolving issues like a defective PC, where staff worked to get it replaced outside the normal return period. Overall, the store provides a variety of tech options with helpful service, but some improvements in staff knowledge and store presentation could enhance the shopping experience.
Went there to buy a cellphone case for my Pixel 8 Pro and they didn't had any. A little disappointing, so I went and got it at Amazon since they did had it.
August 2026
The staff are very friendly, and there is a great selection of products at this location. I purchased an MSI MAG 850W PSU here for a great price plus it's close to my workplace which is awesome.
July 2026
Good store, usually find what I'm looking for here. Never had a bad experience with the staff.
