The Verizon store in Burnsville provides mobile, 5G home internet, and business services. Customers can visit the store, schedule an in-store appointment online, or place orders for in-store pickup, free two-day shipping, express locker retrieval, or same-day delivery where available. Multiple reviews highlight exceptional and patient service from the staff. Associates are frequently described as great, helpful, amazing, extremely patient, friendly, and offering premiere customer service. Specific accounts note employees who were easy to understand, gave great advice, and made processes smooth. Staff members are commended for going above and beyond, jumping through hoops to resolve technical issues and activation conflicts with long phone calls, remaining cool and collected even in difficult situations. Managers and specialists are noted for being firm but polite when handling delays, demonstrating ridiculous patience with challenging requests. These positive experiences lead customers to state they will return and recommend the site to others for mobile or internet service.
My husband downloaded some virus on his phone the Verizon staff had it fixed in literally 2 seconds... We were flabbergasted. Great job Verizon Merry Christmas 🎅 🎄...
July 2025
Talin and Elliott were very helpful in helping me upgrade my iPhone and select the most cost-effective service plan. I had made a reservation, so there was little wait time. Process all went smoothly. Highly recommend these guys.
July 2025
Fast and very helpful. I was able to get my problem solved in about 20 minutes despite the fact that they were closing in about 40 minutes.
