“Updated: They reached out to me by phone. My husband took our Aventon Level 2 e-bikes in for a tune-up, hoping to avoid the spring rush. He told them that his bike had been power surging. We got a notice that they were done pretty quickly. He went to pick them up the next day. When he got home, I checked the invoice; it was only $45.00 each. I was surprised at how inexpensive it was, so I decided to see what they actually did for the tune-up. Unfortunately, they don't list what they did on your receipt. My husband called, and they said they did a bike tune-up, not an e-bike tune-up, and never checked anything for the power surging he had on his bike.
An e-bike tune-up should include a comprehensive check of both mechanical and electrical components: tightening all hardware, adjusting gears and brakes, lubricating the chain, checking tire pressure/wear, and inspecting/updating the battery, motor, and controller, as well as checking for firmware updates. Very disappointing since nothing was fixed on his bike, and it wasted our time driving down to have them fixed.
I previously gave them a 5 star when we purchased our bikes from them, we have had Erik's put on accessories for us. Always been pleased with service, not sure if new managers or what happened.”
“Customer service is the number one priority here as I can’t say enough good things about this bike shop! They want you to be happy with your bike and are knowledgeable and patient in helping you find it. Great inventory and the owner is very chill and friendly. No high pressure to buy. Highly recommend this place for buying, trading or getting maintenance done on your bike.”
10AM - 8PM
14 103rd Ave NW, Minneapolis
Bicycle Shops
“After years of riding a fun but temperamental old tandem, we decided to build a bike with all the features we wished we had. Twin Cities Tandems has an impressive array of tandem brands and models. After a few test rides, we were able to zero in on exactly what we wanted to build. Steve did a terrific job creating the Co-Motion tandem of our dreams. He also made a number of wise suggestions that helped us build a terrific tandem. Our only regret is we should have done this sooner!”
“Amazing, affordable, huge selection of new and used bikes, cozy locally owned business.
Sean helped me get to the store when I got a flat a mile out, and Eric showed me all the fixes he performed on my new wheels that I foolishly got from a big box store, when I likely could have found a better used one here at the same price point, but, anyway... I really can't express enough gratitude.
ps - they're having a big sale on biking attire, so if you're reading this, go show them some holiday cheer!!”
“I recommend pioneer cycle for cycle sales and service. It is an easy choice to keep coming back when every interaction with them is just what I was looking for. When faced with choices on repair needs or equipment purchases they have always been very informative and helpful.”
“Came here after having a horrible experience at Gear West in Long Lake. Mac approached my wife and I the second we entered and was nothing but helpful. Mac helped both me and my wife get setup with ski boots, skis, bindings and poles. Mac is an absolute pleasure to work with. I would highly recommend coming here!”
“Trailhead Champlin has been hassle free and offers excellent services and perks for buying your bikes there. I learned a lot about the Velotric e-bikes there, and it was nice to test ride the bikes to see how I liked them vs other brands. I eventually ordered a Velotric Nomad 2, and they honored all the discounts Velotric have. They are also a certified Velotric dealer and repair center, so they will handle all my warranty claims if I need them. I recently got my bike tuned up which is free for two years if you buy your bike from them as well. Trailhead is also very attentive and on point for calling you for when things have arrived at their shop, or your repairs have been completed. If I’m buying another Velotric after my Nomad 2 is bricked after warranty, then I will certainly buy the Velotric Nomad 2X or another Velotric by that time.
I also brought in another ebike after it got into an accident, and they gave me a repair estimate for my insurance claim as well which was helpful for said claim. Especially given they did it for free which I’m very thankful for.”
“These guys really know how to take care of their customers. Honest, up front pricing, a wide variety of bikes, disc's, and other accessories. Really good turnaround time for service too.”