Verizon’s Coon Rapids store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or order online for convenient pick-up options, including free 2-day shipping and express lockers. While some reviews mention long wait times for accessories, others highlight quick service for technical issues, reflecting the staff's efficiency. Customers have expressed satisfaction with the helpfulness of staff members, particularly noting how one representative effectively explained service costs and promotions. Despite some concerns about staffing and wait times, many appreciate the friendly and personable service. The store is recognized for having well-trained employees, contributing to a positive customer experience. Overall, the store aims to provide reliable service and support, making it a preferred choice for Verizon customers in the area.
We worked with Andrew tonight in porting a phone over from T Mobile to Verizon and we were given excellent service. He was very patient, caring and explained everything. He even stayed 30 minutes past close to get us situated. I recommend seeing Andrew if you come here for whatever need you may have.
October 2025
This is a fantastic staff! They're all very personable, knowledgeable, and helpful. They make the customer experience as great as possible. We've had the pleasure of working with Gunnar twice now and he's been fantastic. Thanks for all the help! It's greatly appreciated.
October 2025
Jordan was a huge help. Lost my phone an embarrassing way he made me feel more comfortable being assisted with activating new phone from insurance company. Great service
