-
March 2025 by Theresa Hosler
Today was the worst experience I’ve ever had at this store or ANY Verizon store for that matter.
Me, my husband and daughter went in to upgrade a phone, and we checked in right away. Sat and waited over an hour, and finally watched everyone who was there prior to us, get called up. Finally it was our turn- we waited probably close to 10 mins for the available tech to come out to call us. She walks out (Gail was her name) and calls the family to our right- who showed up AFTER us. So I KINDLY said “we were up next” to that Gail slightly turns towards us, not stopping her steps towards helping them, and says “they’ve been waiting an hour, so I highly doubt it” and went to turn and walk away. So to that I replied “um, we have been waiting OVER an hour as well, and we were here before them” she just says “I’ll have my manager take a look” continues to grab the next customers and walks away to help them. Finally an assistant manager walked over and asks my name- and come to find out, there was another customer with the same FIRST name, and bc there were 2 with the same first name, apparently someone decided to cross us both off the list. So, not only were we dismissed on being next- but we weren’t even on a list anymore. He added us back, said one manager was almost done helping another customer, and he would call us as soon as he was done with that customer. And he did, we finally got called up, and he did his best to help us. But what really I think pissed me off the most, is after standing there for who knows how long after our name was taken off the list- and then after Gail decided to be VERY unprofessional and lacked simple customer service mannerisms, we get our final upgrade total to find out we are not only charged an upgrade fee, but now also an extra $30ish charge for “set up”. We’ve been with Verizon for 20+ years- and now they are charging us to help with the phone switch, that I DIDNT ask them to do.
Needless to say- after 2hrs of being there we still left having to go back. Not Verizon’s fault, but the fact that the whole ordeal could have been shorter, we dealt with a very unprofessional worker- and then charged an extra charge. I really think Verizon and this location in particular, could do better.
-
February 2025 by Dean Peterson
Helped direct my issue.
-
January 2025 by Daniel Wiberg
The gal that helped me was fantastic, she took care of everything
-
December 2024 by James Miller
UPDATE: Bill was over 80$ more than agreed 290$ vs 185$ am being charged for rental fees after being told they are included, the bill is 12 pages full of junk fees 12$+ a month in junk "adminstrative fees" I called customer service 5+ times trying to get to the price agreed to on the contract with no resolution. The last CS rep retaliated and suspended my service within 10 minutes of ending the call forcing me to pay the 279$ bill to restore service. I was lied to and totally ignored when trying to resolve the issue at this store and with customer service. I will be cancelling service asap. Once they get you signed up they will not help you.. Glad they changed the agreed upon terms of the contract nullifying it. MN AG report was filed as well. STAY AWAY.
Started account process said there was more info needed for the credit check. Gave them the info. I had to go into the store to check the status no phone call or update from the store. Said I needed more info gave it to them 2 days later I had to check back at the store still no update. Now I have to wait for the employee that started the transaction to be in the store to finish 4 days later... I guess as a customer I have to do all the legwork to get the account activated and keep checking back if they are doing their job, Customer service is a thing of the past. Will update if I get service.😑
-
November 2024 by Ryan Schroeder
Unfortunately the Manager can not stay a few minutes after his shift ends to help my daughter out with her phone. I was called to come up to the store (15 minute drive) to verify the account after she waited a while to be helped and once I get there they said it will be another 45 minutes because the Manager is leaving even now though they were already in the middle of setting up the new phone. Not to happy!
I would expect a store front to be more customer oriented.
-
November 2024 by Laura Hott
Was told that my wait would be 45 min or so - 3H later, I had not been seen. Wild.
-
October 2024 by Brice
I tried to return some stuff and they wouldn’t return it for me from the store. I’m not even a Verizon customer but what a pain in the butt this company has been.
You’ve got to pay a service fee just to pay cash towards your bill.
-
September 2024 by AnneLisa Knealing
We recently stopped in to see about switching my plans from T-Mobile to Verizon, and to purchase a new phone and watch. We signed up on the waiting list and waited, which we knew would have to. It had been about 15 minutes and someone asked if we were on the list and I said yes, we noticed that the woman who had arrived after us was now being helped and we were still waiting. I am all about customer service and so we left. I was looking to buy a new watch and phone and they missed out on a sale!
-
June 2024 by Matt Sorenson
I purchased a new Gizmo as a replacement and was simply told to take care of it myself. There was no explanation or walk through process.
-
March 2024 by Travis (T-Rizzle Studios)
Waited 20-30 minutes just to get a phone case, they should have a way to get accessories without waiting, it's worse than waiting for people at Walmart to unlock the cages
-
March 2024 by Josh Zibrowski
Was called and told we can add nursing discount to our loyalty couple weeks back. We proceeded because we were told we can have both discounts. Loyalty (40$) nursing(25$). We applied and the loyalty discount got deleted from account and nursing is waiting to go into process. So our loyalty got deleted and we are now paying more because of a phone call we were told it was able to use both. Terrible way to treat a loyalty customer and someone y’all discount in being a nurse. Sad customer care sounds like the customer care is going down hill for a company I have never had issues with for 10 years.
-
March 2024 by Jax Zimmermann
The website and the store door said 10 am open, the guy didn't open the door until 1030 and was very short and curt. Was not the best way to start my morning errands
-
February 2024 by Denise
My son's Gizmo watch was broken so I went in to pay it off and upgrade to a new one. Instead of upgrading the current line, the guy who "helped me" added an entirely new line, causing me to be billed for 2 lines instead of one. Went back into the store and they couldn't do anything. Sat on customer service for over half an hour and I had to cancel the line, then go back and return the watch, then upgrade the original line (why they couldn't just switch the current device to the original line and refund is beyond me...) So my son will be without a way to call me, and I have to make another trip back. There is no way you add an entirely new line with a different phone number on accident!
-
February 2024 by Cammie Wadman Baca
Always pressure to buy something when you walk in the door!
-
January 2024 by T-Rizzle Studios (T-Rizzle Studios)
Waited 20-30 minutes just to get a phone case, they should have a way to get accessories without waiting, it's worse than waiting for people at Walmart to unlock the cages
