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January 2024 by T-Rizzle Studios (T-Rizzle Studios)
Waited 20-30 minutes just to get a phone case, they should have a way to get accessories without waiting, it's worse than waiting for people at Walmart to unlock the cages
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December 2023 by Rachael Ryhn
I went in to ask about prepaid services that I read about in an online Verizon ad, but after inquiring, I was abruptly told by two employees that they don't offer prepaid plans. I politely asked where a Verizon that offers prepaid is located, and in near unison the employee exclaimed, "I don't know".My solution to this was to go to T-Mobile for new service, which is exactly what I did!
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December 2023 by Jeremy Meyer
Went there tonight, I was there waiting for no reason at all. I walked in and was greeted by a gentleman. I thought wow this is good! He went back and sat in the back and did not do anything to help me at all. I just needed a screen protector and had a question about my plan. But he ignored me and instead proceeded to help a young blond woman who walked into the store after I did.
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October 2023 by Steffen Hall
Sat in your store for about an hour before an employee asked what I needed. Just to be told you only have one sales rep and I would need to come back. Staff also didn’t have a problem checking other people in before me , it’s a shame you guys are normally pretty good.
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September 2023 by Corrine Taylor
HORRIBLE. I didn’t get the guys name who helped me but he did not help me at all. I was ready to buy a phone and he rushed me into buying the iPhone 15 or nothing else like I had no other option and hardly gave me information on it. I asked about other phones and he didn’t pay attention to me after that because he only wanted to sell the 15. In fact they didn’t even have other phones in stock according to him. Treated me like I was an inconvenience and wanted me gone. I have never had somebody treat me this horrible at a store like this. He seemed to be more concerned with another customer that was rushing me as well and standing right behind me waiting for me to leave like there wasn’t multiple benches he could be waiting on. This employee didn’t even treat me like I was a person.
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September 2023 by Brant Axt
I had a technical issue with my hotspot and they were able to solve my problem and get me back on the road super quick! Not too busy and open later than the rest of the stores.
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August 2023 by Jerod Braswell
In full honesty, I was a little hesitant coming back to Verizon, and especially visiting this location just because of the checkered reviews over the last couple of years since I’ve been a T-Mobile customer. But my girlfriend and I were well taken care of from Sarah and she did an amazing job, breaking down the cost of services and all of the promotions we were eligible for. She offered some very generous gestures which she followed through with and made us very happy customers. I can understand how some people would experience a long wait to be served or potentially even greeted in the store so hopefully that something the manager is working on but overall a great experience and I would much rather come to this store as it is a corporately owned location versus one of the third-party Retailers that sell Verizon services.
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August 2023 by Lisa Bee
Need Verizon up north or I wouldn't bother with them. $29.99 for phone set up, mentioned I have smart switch as he looked it up on phone and wasn't decent enough to say...we'll save you the money if your familiar with it....avoid Dylan in Coon Rapids...was neither rude or pleasant, truly just there...did his job.
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June 2023 by Zahirah Gilkey
JC is the best one to work with, he helped me and my mother so much really appreciate it.
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June 2023 by Andrew Gunderson
Spent three hours in the store. First hour spend having to use my broken phone to call their call center to get a line changed. Next two hours was trouble shooting with the salesman how the guy at the call center screwed up the account. During this time I had my final price breakdown shown to me 3 different times as they reprocessed the order during troubleshooting and overcharging me for extra services that I either declined or they slipped in on the final attempt. $35 "Upgrade" fee on top of me purchasing the phone. $30 for a "set up and go" I never requested. Finally $17 per month for insurance that I outright denied.
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June 2023 by ALICE Miskowic
When the help works on your phone.. did not know he put it on silence.My first visit was wonderful... Tho
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May 2023 by Scott M.
Still 1 star. I went in to the store. Got no help at all. The manager was very unhelpful. and I'm still out over $1000.00. 2 1/2 more years and ill be back with T-Mobil.
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April 2023 by Griffin Jerke
Nothing but problems every time I go in. The Verizon app doesn't work on my phone, they tell me their system isn't working at the store, they give me a phone number to call and when I do it tries to have me sign on to my app. The manager on staff was so disinterested in being there and offering any type of help for anything. Very unprofessional on his part he kept making the employee helping me continue to bring me the bad news. Told them what at&t was offering and they didn't even seem concerned.
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April 2023 by Derrick Johnson
Moe was incredibly polite and helpful! Great location, had everything I needed.
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February 2023 by Nichole H
We have been in twice in the last 2 weeks to try to get new phones and were told they couldnt help us. The first time was 30min to close because we didnt realize they close so early, there were 5 employees standing around with noone in store but were told they couldnt help us before close they needed at least 45min to a hour. Today was a hour to close and the manager said he had noone to help us. If you are a retailer and close at 7pm you would think you would be staffed til 7pm. We witnessed one employee leave at 6 and were told the other 2 were leaving before 7 and the manager cant do any transactions. If we cant get service on any of my 6 lines I may need to considering switching to a different carrier.
