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“Everyone was so kind at this bank it honestly threw me off. I came in to get a cashiers check and it went quickly and efficiently. They were communicative and didn’t push any upgrades or different banking plans. They even complimented my smile. Surprisingly great experience.”
“I have to give a huge shout out to Jessie and Lorraine at the cottage grove branch. We had recently had a school fundraiser with so many coins that the coin counter kept needing maintenance. Jessie helped us several times before a client came in and then Lorraine stepped in and even got us cups to use so we didn’t have to keep touching all the coins. They were both so friendly and patient and we cannot thank them enough for helping! Another shout out goes to the man who has to count cash that had previously been rolled up and even dealt with a donated dollar bill that had been bedazzled which caused issues with counting. Service here is absolutely top notch!”
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“Simply put... Merchants and their team of amazing staff have provided me with the best experience I've ever had in personal and business banking. The management and service team are exceptional to work with. Beyond friendly and courteous interactions, they are true "strategic" partners in looking out for their customer's best interests. I also appreciate their ongoing dedication to our community's civic pride and charitable generosity. This is a business that cares and gives back in a way that makes Cottage Grove a better place. Thank you!”