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“EDIT:
I want to come back and say, the manager I spoke to originally, Trisha, left me a voicemail this morning. I was unfortunately in a meeting and could not answer. But she said she is refunding my admin fee as I had to buy my own lock. I am impressed with this companies effort for customer satisfaction and I am changing my original 3 star review to 5?
I’m generally satisfied with my storage unit rental experience. The facility is clean, easy to access, and the space is exactly what I needed. Customer service has been kind and helpful, including a call from a manger, even though they were based two hours away.
However, I did encounter some confusion regarding the locks. I had purchased the required disk lock (as mentioned in the lease), and called the facility when I realized it didn’t lock the door. I was then informed over the phone by a representative that the facility actually provides its own locks, which are stored inside each unit—but this wasn’t mentioned in the lease, and I wasn’t aware of it until after I’d bought my own lock. When I checked in the unit, there was no lock. I was later instructed by the manager who called me from 2 hours away to take one from another empty unit.
Additionally, I was told I would receive a follow-up call on Monday by the Maple Grove facility manager to ensure everything was properly set up with my unit, but I never received that call.
Despite these issues, the space is great, and I’m overall satisfied with the unit. A little more clarity on the lock situation would go a long way in preventing confusion for customers.”
“I just transferred to a larger unit and it was an easy experience and cost less than expected. I wanted do it in person and the employee was very helpful in getting me into a larger unit. She was very nice. And helpful.”
“I met with Krystal. She is very kind and very helpful. She answered all of my questions. She even came to my storage unit to help me. I look forward to seeing her again. Thank you, Krystal. You’re the best!”
“Long Vang was exceptionally helpful to me. He went above and beyond to make sure my needs were met accordingly.
This Otsego location is the best because of Long Vang!”
“My experience with this storage facility has been great. The units are very clean, the property feels safe, and accessing my things is always easy. The staff is friendly and professional. I’m really happy with their service and would recommend them to anyone looking for a reliable storage unit.”
“Jenny is awesome.. she has a great attitude on life.. she has a great custome service personality and helped out alot in the couple days we've been renting a unit there.. she definitely deserves a raise.. .”
“We give US Storage a 4+ out of 5 rating. The staff was professional & knowledgeable and helpful. The space was clean and well lit. The hours of access to our unit are the rental price are very good, compared to Public Storage and Xtra-Space Storage.”
“Without a doubt the best place that I have ever delivered, I arrived 2 days early and they welcomed me, they are very friendly, if you have a dog you can take it to the office, they are very friendly with dogs, they deserve a 10 stars, I wish all the places were like this, I wish you good luck in this business and continue to prosper. In 10 minutes they gave me the door and in 20 minutes it was empty, excellent work, they deserve 1000 stars ⭐️
Without a doubt the best place that I have ever delivered, I arrived 2 days early and they welcomed me, they are very friendly, if you have a dog you can take it to the office, they are very friendly with dogs, they deserve a 10 stars, I wish all the places were like this , I wish you good luck in this business and continue to prosper. In 10 minutes they gave me the door and it took them 20 minutes to download, excellent at their work, they deserve 1000 stars ⭐️”
“I shopped around and found five star to be very customer friendly and the facility is exactly what I needed. Outside parking and on the list for a larger storage unit. I’m very pleased”
“I cannot put into words how AWESOME of a job Jessica does! Public Storage is SO LUCKY to have her on their team! She was definitely born for Customer Service and I can’t think of how many individuals could take tips and tricks from her. She was able to fix just about every dilemma I came across when moving into my storage and made accommodations I never would’ve imagined anyone being able to correct. She does her job EXCEPTIONALLY well! Public Storage, you are extremely lucky indeed!”
“Everyone has been helpful and kind.
Clean facility, excellent secure facility.
Will use them again if I need storage.
Much better than the nation storage facility that is in the area.”
“I rented a storage locker for the past 3-4 years St. Michael Storage, and I couldn't be happier with the experience. From the moment I talked to Wayne, he was incredibly friendly and helpful, guiding me through the process and answering all my questions. The facility is clean and secure, giving me peace of mind knowing that my belongings are safe.
The storage units come in various sizes, making it easy to find one that fit my needs perfectly.
One feature that stands out is the 24/7 access. This flexibility allows me to visit my storage unit whenever it suits my schedule, which is a huge plus.
Overall, I highly recommend St. Michael Storage for anyone in need of a reliable and convenient storage solution. Their exceptional customer service and top-notch facilities make them a standout choice.”
“Chris help me get a great deal and was very thorough and showing me around and how the process worked I look forward to having my stuff here and being able to have access.”
“This is a brand-new storage facility and although it very much looks and feels new, the property manager is experienced and knows his stuff. The entire facility is well-kept and clean with great access directly from the highway making it easy to load and unload. Usually features like these mean you're paying more for the same amount of space, but even the rental rates are quite competitive.”
“Everyone I spoke with at Midwest Mini Storage has been super friendly and helpful. The gentleman I spoke to on the phone to book my storage unit was so patient with me, and explained every last detail of the booking. 10/10, will definitely be using their services again.”
“Heard and saw some bad reviews about this Storage company so made me rethink my decision and find elsewhere. But finally got a call back after 3 weeks from a new property manager and sounds like everything will be going smoother and even had a great deal going on for 6 months. I will have an update review after my actual move in experience with this company. So far so good though.
Thanks, Gabe, for stepping in and taking some control to make customers happy!”
“I rented a unit for about 4 years, sometime ago. When I found myself needing to rent a unit this past summer, I didn't bother looking anywhere else. They are professional and personable, and their prices are fair - probably one of the lowest. They offer everything a person needs to store your personal items. Safe and secure, well maintained, and convenient! Top notch company!”
“IF YOU'RE LOOKING FOR A SAFE LOCATION, CLEAN AND RESPECTFUL TENANTS AT A VERY FAIR PRICE.COMPARED TO OTHER STORAGE UNITS, THIS IS THE PLACE THEY HAVE FROM SMALL UNITS INSIDE UNITS OUTSIDE UNITS, VEHICLES, BOATS AND ALL YOUR TOYS... NO, HASSLE, NO DRAMA.
COMPARED TO OTHER LOCATIONS WITH DRAMA AND HIGH FEES.THIS IS YOUR PLACE...GREAT FRIENDLY STAFF”
9AM - 6PM
13355 George Weber Dr, Rogers
Self Storage
“Quick availability, very friendly service, and they had everything we needed on-site which made moving a family across country that much easier. I really appreciate how they made the task a pleasant experience.”
“Denise was extremely helpful when i had questions on which size storage unit would fit my needs! Once I decided on the size it was a very easy process renting my unit online. Storage unit was very clean. I would highly recommend this facility!”
Open 24 hours
15656 Edison St NW, Elk River
Self Storage
“I felt Dave was very accommodating. I wasn't happy with a unit he assigned us and he witched us to a unit we liked and made repairs that needed done. FIVE STARS FOR DAVE!!!”
“Outstanding white glove service, from the email communication and scheduling, to the actual delivery. Ordered a mattress and automatic base from Saatva, and Signature Designer Services contacted me to set up deliver after the mattress was manufactured. Had to change delivery due to illness, and Tracy was very flexible. Jason and TJ delivered today, set everything up, explained the electronics, made sure everything worked and was positioned where I wanted it, and then removed all of the packing materials. Super nice and efficient guys! Highly recommend.”
“I have rented many U-Hauls in the past. This place by far has been the easiest and most convenient. I would have left a five star rating but the auto transport had fender damage that was out of control of superior storage but does reflect on U-Haul.”
“Good value! I run a small business and have the need for extra storage space. Convenient location and secure. It's rare to get friendly professional customer service these days, but the Name Brand staff always delivers. Would recommend.”
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“Erica’s customer service is exceptional. She went above and beyond to make sure we were happy with our purchase. Highly recommend and would do business in the future. Thanks!”