Metro by T-Mobile at 4602 Grand Ave Ste 550 provides prepaid plans and phones from Apple, Samsung, and OnePlus. Customers consistently report awesome, amazing, and friendly service from the staff, who are described as helpful, patient, and good at what they do. The team is noted for explaining every detail perfectly, walking customers through plans, and ensuring they are comfortable and happy with their purchases before leaving the store. Staff are commended for not pressuring customers and for being vested in their satisfaction, even providing thorough assistance to maintain existing plans during upgrades. Reviewers highlight the store's efficient service, with one noting a phone issue was resolved in about 20 minutes. The service coverage is called great, and the prepaid plans are considered awesome and typically lower cost than competitors. Customers feel well taken care of and confidently recommend the store to anyone and everyone for its fantastic customer support, both in store and over the phone. The overall experience is rated with five stars.
