Miller Hill Subaru receives mixed reviews from customers regarding its sales, service, and bodywork departments. Many customers report positive experiences, describing staff as very friendly, helpful, knowledgeable, and not pushy. The sales and finance process is noted for being quick, light, and a great experience overall, with no haggling or waiting. The bodywork department is praised for being helpful, easy to work with, and for going the extra mile, with clear explanations and prompt communication. Maintenance costs are considered not too pricey, with staff not attempting unnecessary upsells. However, significant criticisms exist for the service department. A major issue is long wait times for appointments, even for basic services like oil changes, which can be scheduled over a month out. More seriously, some customers report very frustrating diagnostic experiences, alleging that the service department suggests random fixes without verifying repairs, leading to multiple visits, unnecessary charges, and a lack of responsibility for unresolved issues. Communication from management regarding complaints is also reported as poor, with messages going unanswered. While some customers are highly satisfied, others caution that the service department can be apathetic and dismissive, making it a great experience only if you know exactly what you need.
Easy to work with - fair pricing on my new car, my trade, and negotiated my rate down a bit as well. Bailey went above and beyond to help me get the accessories I needed for the car in a timely manner. Communications were professional and well timed. Will likely buy another car here when the time comes.
August 2026
Hooray for Katie at the pre-owned lot! Our son’s Chevy gave out as we were driving into Duluth to drop him off for school. Engine done. Quickly scoured the internet for a car and headed over to Subaru an hour before closing. Katie found us a great car for a great deal. Thank you so much!! You saved the day!!
August 2026
Worked with Sawyer who was amazing in his willingness to provide informaton to me, he resonded to my concerns immedeately and was always personable and i encourage everyone to work with him and get their car at Luther!
