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February 2024 by Charles Wynings
Alex and Joey were both great getting my family and I set up with a new plan and a new phone. No problems whatsoever.
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February 2024 by Tre Walker
Alex E. was absolutely amazing with his service!! He was supper informative, patient, and went above and beyond to give us superior service and make sure we had everything we need! Can't say enough about the whole team's exceptional service!
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December 2023 by Sheryl Shipman
Jaxon gave us very good explanations. He was very knowledgeable about Verizon’s products & the current sales. He was thorough in explaining all of our options that met our needs while also saving us money.
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December 2023 by Becky Stoner
We were very lucky to have had Austin Foster for our tech today. He’s brilliant, figured out difficult issues that 2 techs before him could not , and he is the perfect example for why we stay with Verizon for our cell phone needs. Thank you Austin!!!
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November 2023 by Bradley
Be ready for a $100 sales tax/ set up fee. Much better deal to by online or go to an actual Verizon store
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November 2023 by Tyna O'Connor
Friendly, helpful and fast service. Couldn’t have asked for better!
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October 2023 by Doug Stevens
My experience in getting a new phone went so smoothly. I walked away very happy with my new phone
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August 2023 by Lauri Twining
Great service, kind young gentleman helped me.
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April 2023 by caspian king
Manager Alex was very helpful and knowledgeable with my phone plan and long distance calling questions. Will be back again!
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March 2023 by Pat Fasse
Brandon was very helpful in getting me to the bottom of my situation. He knew I was on a timeline and worked with me to get out and about in a timely fashion. I am here from our of state, with a sick family member. He helped me to relax and gave me confidence to know that my phone situation is fixed.
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January 2023 by Britt L
Usually I would try to rate Verizon 5 but this last experience was I don't know... Somehow they sold the phone I bought and had to go through a bunch of stuff to get this new phone to work. Sometimes I feel like the one guy I don't remember his name but I feel like he doesn't really care about things when you ask questions....
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December 2022 by Jenn Sands
David and Brando at the Duluth store were super helpful and patient with us. They took the time to explain how adding lines and upgrading devices would impact our monthly bill. David was especially pleasant to work with. He had a punchy sense of humor and made the experience of spending our money with him fun. Great service. Very knowledgeable. Thank you so much!
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December 2022 by Riki Lundquist
David was a great help for both my new phone needs and my family’s plan needs! Also, went home with a new Black Friday promo iPad and watch! Had no idea we were getting those and saving money due to being on an old plan! Awesome service!
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December 2022 by A K
Great experience! Joey was super knowledgeable and helpful in making several plan changes.
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November 2022 by Kimberly Shimmin
I went to the Verizon store on November 5th, 2022 because I needed a new phone. I had an appointment at 4 o'clock and when I got there at 4 o'clock I was told the customers at the store took priority over appointments so I had to wait. No big deal.I bought an iphone, case, and screen protector. When I was checking out, David told me I could add on any other phone accessory for $10 off per item so I decided to get a camera protector. I also bought an ipad. David checked me out and sent me an email with my receipt that actually went to my mom's email address, so I could not check it right away.I had my mom send me the receipt email the following day. When I opened the email I noticed I was charged $39.99 for a charging block that I did not receive and was never even mentioned to me while I was there. I called the store and the individual in the store told me they could not do anything because he did not originally help me so he did not know if I was telling the truth. He said he would have David call me the following day. The following day I never received a call from David.Since I never heard from David, I called customer service, and after FOUR phone calls to customer service I was directed to go back to the store and they would solve the issue for me and it did not matter who was working in store. I went back to the store and told the individual what had happened. He told me he could not help me because there is no way to tell if I was lying about receiving the charging block or not. I asked that he check the cameras or do an inventory count and he said he could not do that and that David, the person who originally helped me would have to resolve this issue. I was sent home and told David would call me tomorrow.I also tried to return the ipad which had not been opened and still had plastic wrap on it and was told I had to pay a $50 restocking fee even though it was never opened.The following day I did receive a call from David and he did not believe that I did not get a charging block and said they would have to escalate this to view the cameras to see whether or not I received one.I am extremely disappointed in the customer service at this location. I have wasted hours trying to get $39.99 back for a charger I never received.I would recommend not going to this location and if you do, be sure to ask for a paper copy of your receipt so you can avoid this headache. Extremely disappointed is an understatement.
