Victra, a Verizon Authorized Retailer in Duluth, MN, is known for providing friendly and helpful service. Customers appreciate the knowledgeable staff, including store consultants and managers, who assist with a full range of wireless devices such as phones, tablets, mobile broadband, and wearable technology. Many reviews highlight the staff’s patience, listening skills, and willingness to go above and beyond to solve problems, often leaving customers feeling satisfied and confident about their next steps. Employees like Cory, Kelly, Ashley, Idan, and Aidan are praised for their professionalism, dedication, and ability to find the best deals or resolve issues efficiently. Several customers mention having had negative experiences at other locations but found this store to be welcoming and attentive. Overall, the store strives to connect technology to life in a trustworthy, fun, and profitable way, making it a positive place for Verizon customers seeking reliable service and expert guidance.
After 3 phone/Internet orders with Verizon getting lost and/or canceled, Bryce was able to help me in the store and called Verizon corporate on my behalf to get everything straightened out. He was patient and knowledgeable and would highly recommend going into the store over calling the customer service number any day.
November 2025
Aiden was great showed great customer service even through technical issues. Highly recommend
October 2025
Aiden was the most thoughtful, attentive salesman ever! He made getting my new phone easy, and got me the best deals possible. Awesome experience!
