Cub - Eagan West provides a consistent grocery shopping experience where customers can find everything they need. The store offers online ordering with curbside pickup, which many find easy and convenient. The service from staff members varies significantly. Some employees, particularly at checkout, are noted as being very friendly, kind, and going out of their way to be helpful. However, other experiences in departments like the deli have been negative, with reports of unprofessional and rude behavior, including staff being distracted by personal cell phones and providing poor customer service. The store is not always very busy, especially later in the evening, and staff are typically seen working appropriately during those times. Some customers have noted a recent change in the recipe for a specific product, expressing a preference for the previous version. The business features a full-service deli, bakery, meat counter, and pharmacy for a complete shopping stop.
