Polo Ralph Lauren Factory Store offers a wide selection of timeless styles and new arrivals for men, women, and kids, including Polo shirts and fine leather goods. The store provides high-quality pieces rooted in comfort and authenticity. Customer service experiences vary, with some employees receiving high praise for their professionalism and attentiveness. For instance, customers appreciate the help from staff members like Alena and Inna, who provided excellent service and detailed information about products. Jamie at the cashier is noted for her sweetness and outstanding service that encourages repeat visits. However, some reviews express dissatisfaction with the overall efficiency of the staff, citing instances of inattentiveness and a lack of urgency in assisting customers. Despite these mixed experiences, many shoppers find value in the store's offerings and the quality of its merchandise. While some customers feel that prices could be better, especially compared to European markets, the store remains a popular destination for those seeking stylish apparel.
The staff is super friendly but not overly friendly. Lots of sale items at a reasonable price. You can sign up and get a weekly percentage of your purchase. Super good deals.
May 2025
Just wanted to write a review for Jamie. She helped me at the cashier and was the SWEETEST. The type of service that makes you wanna come back and keep buying at the store. Give her a raise, honestly.
November 2024
I would like to express my gratitude to the employee Inna for excellent service and it was very nice to get information about the composition of fabrics with the help of Inna's competence we bought what we needed and will definitely come back I express my great gratitude to this wonderful person and wish her success in... read full comment
