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7:30AM - 5:30PM
13075 Pioneer Trail, Eden Prairie
Auto Parts
“I'd like to give LaMettry's 5 stars for effort alone, but I can't. Having my car in for a repair after an accident in which the other driver drove into the side of my car, LaMettry's took exactly 6 months to the day to get my car repaired. My car is German, and shipping delays accounted for a month's wait time. It took another month to complete the repairs and repaint the side of the car. So why 6 months and not 2 months? LaMettry's kept getting things wrong. Repeatedly. To their credit they always wanted to make it right. The car needed to be repainted three times. Panels or doors kept not being aligned properly. A lot of details kept being missed, or they'd fix one and then create another, or forget about one more thing. I believe I had the car back in to their shop at least six more times over those additional 4 months, and it was only completed on the 6 month anniversary of when I originally dropped the car off because I contacted the general manager and told him it was the 6 month anniversary since I'd dropped the car off. He had me bring the car in that day for the last item to fix, something I'd been waiting on for a month, despite his weekly updates on why it couldn't be done during that month.
LaMettry's was my only real choice for where to get my car repaired, since they're the only shop in town certified to work on my brand of car, and since the repair was serious, involving body/frame damage, and the car was relatively new (under 10K miles), I wanted the repairs to be as close as possible to how it was out of the factory, which is what those certifications are for.
So I'll rank LaMettry's like this (out of 5 stars):
Quality of mechanical or body repair: 5 stars
Quality of paint repair: 3 stars
Quality of execution: 2 stars
Quality of customer service: 5 stars
Attention to details: 0 stars
Timeliness: 1 star
Overall satisfaction with total job after additional time to do it right: 4 stars
Overall final quality rating of LaMettry's: 3.5 stars”
“I was very happy that State Farm Insurance connected me with CarStar of Eden Prairie and with Enterprise Car Rental of Eden Prairie!
I dropped my car off at CarStar Monday morning. They arranged for Enterprise rental car agency to pick me up. Wednesday morning CarStar reported that my car was ready. I left the rental car there and drove my car home. They arranged for Enterprise to get their car.”
7:30AM - 5:30PM
9020 Aztec Dr, Eden Prairie
Auto Parts
“The body repairs on my vehicle were estimated accurately, performed in a timely manner, and the customer care was first-rate. Thank you Caliber Collision teams in Eden Prairie and Roseville.”
“I had a great experience with the Tesla Collision center in Eden Prairie. I worked closely with Becca and Jami mostly via the messages in the Tesla app. They stick to their word and are very transparent about timeline expectations. The rental process was flawless and it was a cool perk to have full self-driving. I wish I had a collision center a little closer to home but I can count on the service I receive when I do have to bring my Tesla in.”
“Jay and Marissa were both very helpful and kind as they helped me with the process of buying my first car and getting the car ready for the first ride home. Jay was involved with the purchasing process and checking whether the car has the features that I was looking for, and Marissa helped me with checking the default settings, going over how I can adjust the settings of the car to my preference, and charging it at the dealership (electric car). I sincerely appreciate their patience towards a first time car buyer and setting me up for success!”
8:30AM - 8PM
12477 Plaza Drive, Eden Prairie
Auto Parts
“Stopped in to have some service done, then left the next day with a new Bronco! Could not of been easier. Very friendly sales and support staff. We will be back for our next vehicles.”
“From the bringing to the end everyone was very nice and was willing to go above and beyond to get me in a new car!! Thank you so much I’m loving my new car!!”
“I had them change my trans & diff fluids, engine oil, and air filter on my Ford Transit. They stayed within budget & time estimate, did a good job, and provided a complimentary inspection.”
“I had my check engine light come on and stopped at the Eden Prairie Nissan dealership where I was approached by a very nice gentleman ( could not remember his name ) but he walked me to the parts department where he then was able to grab another person to assist. Dan came out and was so pleasant and very helpful. He is the parts manager and was extremely busy multi tasking with other associate questions but maintained a professional attitude and eagerness to assist and find out what was wrong with my vehicle. I cannot express how satisfied I was with this experience and highly recommend Dan and his team. Thank you again!”
“Couldn't ask for better service! I had the glass of my sunroof in an older 07 all most fly off on the freeway. I was expecting to pay to have it fixed but The guys at the shop informed me to call in a warranty claim to the manufacturer. Within a couple hours they had my sunroof back to brand new and I didn't pay a penny.”
“I normally go to another dealership for service but when my Explorer broke down by Eden Prairie I called metro ford. they got me in the very next day once I got it towed and my husband was blown away he said they gave him the red carpet treatment even though we did not buy it there nor was a regular customer!!! he says if they treat strangers this well he can only imagine what their long time customers get. they fixed it same day - done right 1st time. reasonable bill. this is the place to go if you have ford that needs care on west side of town.”
“I can always count on the dealer to do it right, for 30% more than the oil change shops. I love the videos they send of what they found on inspections. Note to others: Get your car work done in the morning because at 3 pm, they all stop work for break or shift change.”
“I love this place.I don't know if it will increase or decrease my statement but , I'm an employee. I've only been with Wiese for about 3 months now but I am very much enjoying my job as a lift truck technician.”
“I normally go to another dealership for service but when my Explorer broke down by Eden Prairie I called metro ford. they got me in the very next day once I got it towed and my husband was blown away he said they gave him the red carpet treatment even though we did not buy it there nor was a regular customer!!! he says if they treat strangers this well he can only imagine what their long time customers get. they fixed it same day - done right 1st time. reasonable bill. this is the place to go if you have ford that needs care on west side of town.”
7:30AM - 7PM
14829 Martin Dr, Eden Prairie
Auto Parts
“Amazing customer service from the staff. They went above and beyond to help me with my problem. Because of them my car is back on the road. I can't thank you enough for your help.”
7:30AM - 9PM
8868 Aztec Dr, Eden Prairie
Auto Parts
“Went in for wipers and air filters, worked with a young lady named Jaz. She knew where stuff on the shelf and recommended a in-cabin air filter that would help airflow, super helpful. Really knew her stuff.”
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“I cannot say enough good things about Caliber Collision. I had to head to Europe and was stressed trying to sort out insurance, but they made it completely hassle-free. They let me leave my car at their facility for free before I left, coordinated directly with the insurance adjuster, and even got the work done ahead of schedule. On top of that, they buffed out a scratch that wasn’t even part of the insurance claim at no extra charge. Alexis at the front desk and JP, my service advisor, both did a phenomenal job coordinating and communicating with me while I was away. True professionals!”