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“Me and my spouse trust this shop more than any other. They are consistently kind, knowledgeable, and transparent about pricing. Also we love their dog that always hangs out in the shop?”
“I can’t say enough good things about this business. We have been going to them for probably 7 years now and they have always gone above and beyond to get us in as quickly as possible and find the optimal solution in terms of cost and safety and practicality. I initially contacted them and they have always treated me and my husband the same way. Truly, we are beyond lucky to have this awesome family owned business in our community.”
“I've always had a great experience bringing my Camaro here. The guys working here are very knowledgeable and always straight to the point, won't beat around the bush. From getting my racing clutch and flywheel installed to just a simple oil change, they do an elite job.”
“John and the team at CarSpec are superb. Over the years I have had Lexus's and Toyota's and I've had this shop do all the maintenance and repairs on my vehicles.
John provides excellent customer service and always gives a thorough and detailed explanation of the work performed and any recommended work to be done. You only pay for what is needed here, never anything more.
When I think of CarSpec, the following comes to mind: Integrity, honesty and high quality work.”
“Fantastic 1st experience with Orr. My 05 Mini S went in for an exam of it's suspension. They got on it at the appointed time, circled back with a detailed explanation of findings when finished...in plain English! Took about an hour total, and all for a very reasonable price. I won't go anywhere else in the future. Class act! Thanks guys!”
“These guys are the best! They always look for the best solution-I feel comfortable taking my car here knowing that I don't have to worry about aggressive sale tactics, and that my car is well taken care of. Thank you!”
“60K service on my '05 911. Office is clean and staff is friendly and knowledgeable. Communication is awesome with email/text updates on work and findings. Very transparent with cost and labor. Will definitely be using in the future”
“These guys are top notch! My dealership said I needed approximately $1,700 in repairs. They took a look, determined the actual issues at hand and were able to repair my car for under $700. They're fast, friendly, and totally professional. I recommend them completely!”
“The body repairs on my vehicle were estimated accurately, performed in a timely manner, and the customer care was first-rate. Thank you Caliber Collision teams in Eden Prairie and Roseville.”
“I had them change my trans & diff fluids, engine oil, and air filter on my Ford Transit. They stayed within budget & time estimate, did a good job, and provided a complimentary inspection.”
“I had my check engine light come on and stopped at the Eden Prairie Nissan dealership where I was approached by a very nice gentleman ( could not remember his name ) but he walked me to the parts department where he then was able to grab another person to assist. Dan came out and was so pleasant and very helpful. He is the parts manager and was extremely busy multi tasking with other associate questions but maintained a professional attitude and eagerness to assist and find out what was wrong with my vehicle. I cannot express how satisfied I was with this experience and highly recommend Dan and his team. Thank you again!”
“I can't say enough good things about this shop. Finally found a mechanic who's fair, honest, and doesn't try to upsell you on things you don't need. He explained everything clearly, gave me a reasonable quote, and even finished the job earlier than expected. My car is running great. Highly recommend it to anyone looking for a trustworthy place to take their vehicles.”
“I normally go to another dealership for service but when my Explorer broke down by Eden Prairie I called metro ford. they got me in the very next day once I got it towed and my husband was blown away he said they gave him the red carpet treatment even though we did not buy it there nor was a regular customer!!! he says if they treat strangers this well he can only imagine what their long time customers get. they fixed it same day - done right 1st time. reasonable bill. this is the place to go if you have ford that needs care on west side of town.”
“Very pleased with the service here at EP Jiffy Lube. Brian, Brent and Derek were very knowledgeable and helpful. They made sure all of my fluids were topped off, informed me that my battery would need to be replaced within the next 6 months and also informed me the my front brakes would need to be replaced soon. They also made sure I knew about their top off service which is a really nice perk. Great service and overall experience, will definitely be coming back to this location in the future. Thanks guys!”
“I just had John repair the sunroof on my 2012 Ford F350. He did a great job and was done in one day. Did it out of MSP by the airport. If you look into this for this truck, it is extremely expensive to repair by the dealership and they won't replace the plastic tracks, but the whole assembly that alone is $1000. All the parts are available from the aftermarket and instead of cheap plastic like Ford uses, they use a composite track that will last longer. The hardest part is taking down the whole headliner and removing it to take the whole sunroof assembly off to repair it on a table. Took 4 hours to repair and he offers a 1 year warranty. Highly recommend.”
“Kamal is spectacular. He fixed up my vehicle in less than a week while other companies quoted 3 weeks and significantly more $$. He is professional, caring and does amazing work. He even detailed the inside of my vehicle and offered a rental for the week. I wouldn’t go anywhere else for vehicle repairs. I’ve recommended him to all my family and friends.”
“I normally go to another dealership for service but when my Explorer broke down by Eden Prairie I called metro ford. they got me in the very next day once I got it towed and my husband was blown away he said they gave him the red carpet treatment even though we did not buy it there nor was a regular customer!!! he says if they treat strangers this well he can only imagine what their long time customers get. they fixed it same day - done right 1st time. reasonable bill. this is the place to go if you have ford that needs care on west side of town.”
“Shawn Dooling, was a gentleman, kind, knowledgeable. He heard me, was not pushy, which I deeply appreciated. I love my 2024 Pathfinder. Thank you.
Finance manager was great.”
“GMAC’s recommended 37k-40k service was completed in a few hours; my Service Advisor provided their shuttle service for me during my visit, and everything was fixed within a few hours!”
“I had an excellent experience at Specialty Auto. Randy, and his son Brett, provided outstanding customer service, guiding me through the car buying process with professionalism and care. They were attentive, knowledgeable, and personable, ensuring I felt confident in my purchase. The no-pressure approach and clear communication made the whole experience smooth and enjoyable. I highly recommend Specialty Auto for their exceptional customer service and dedication to a great buying experience.”
“I recently had my oil changed at world auto repair. The technician named Jake gave me the best service I have ever received. He was polite and honest. I will continue to go back to world auto repair as long as Jake is there!”
“Great service and they stand behind their work! What stands out is their level of professionalism and care to ensure quality work is to the satisfaction of the customer. Hard to find this kind of service in this day.”
“Had a great car buying experience with Soroush at Metropolitan Ford Eden Prairie. The entire team was great to work with and very knowledgeable. I also greatly appreciated how efficient they made the entire process.”
“I had the best possible experience in the midst of bad circumstances. The truck driver arrived quickly and was kind and professional. I can't recommend Matt's highly enough.”
“I had an amazing experience with Dan. He helped me choose a car based on my requirements and gave me a good deal too!
Highly recommend checking out Drive Appeal.”
“Nothing but good to say about the service rep Austin B. He was over the top helpful when we were stranded after a traffic accident and didn't have any idea how to navigate the entire situation. Austin to the rescue - he took care of literally everything and sent us on our way to an engagement that we just couldn't miss. Thank you Austin, you saved the day and our sanity!!! That's the kind of customer service that we all enjoy encountering!!!”
“Long review, but worth the read if you’re trying to decide where to go!
If I could give more stars I honestly would! I had an emergency tire repair needing to be done and I dreaded having to take it in somewhere to get it repaired, as I do unfortunately have a bias about the auto repair industry and how gender roles can affect the outcome for lots of people.
I called multiple tire shops around me and that bias was almost immediately brought to fruition. I was met with stark tones from the male service reps. I was talked down to and rushed and not given clear or direct answers when I had specific questions… I was about ready to try and be a YouTube mechanic and figure it out myself (I know how to change a tire. but my rim was bent and I didn’t know how to handle that).
Anyways, before I decided to throw in the towel, I made one final call and that was to Bobby & Steve’s.
I spoke with three different gentlemen that worked there and they ALL understood proper customer service. It was a breathe of fresh air and I actually felt comfortable and confident in bringing my vehicle to them.
Ryan specifically knocked it out of the park. He even went the extra mile and added my tires to a pickup order he was already planning to make within the next half hour of me calling, so I could get my tire replaced same day! I could tell he genuinely wanted to help me, the person, not just fulfill a sale or a quota or whatever.
I felt even more relaxed when I finally arrived to the auto shop and was face to face with everyone in person. Just an overall great environment and great employees and that is a big deal, especially in today’s social climate where customer service is kind of dead regardless of gender or other bias. I just really appreciate this place and I will definitely be back again!”
“They were able to take us right away on a holiday weekend which we were grateful for as we had to travel that day within hours . Freddy was accommodating. We were done within 2 hrs. We went in for a nail in the tire which was removed and patch. They also did a review of different things they checked on the vehicle which was nice. They sent a complete description of findings. I would recommend. Reason for the 4 star and this isn’t necessarily their fault but we drove 3 1/2 hrs and next day tire pressure light went on and we needed to fill air in tire - so while they removed a nail and plugged it - something more is going on. We will return to another Firestone where the car is located and have them relook at it. Is it possible we hit another nail - sure- but we do think something else is going on like the sensor or value stem which they say they look at.”
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“The staff was amazing!! Our car was fixed very quickly, and they were organized, communicative and efficient throughout the entire process. Would highly recommend!”