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January 2024 by Marco Peterson
I’m a deaf customer. I was coming to Eden Prairie Mattress Firm to find a new king mattress. I’m satisfied with my select mattress. This store has many options and types of mattresses. The man has wonderful patience and interacts with me on alternative communication. Therefore, it’s an excellent and smooth discussion.
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January 2024 by Randy Ruckdashel
Great selection of mattresses. Name-brand merchandise and very helpful staff members. Thanks Joe for your support in our selection of our bed for our next decade or more. We bought our previous mattress from this store 16 years ago. Hopefully this one will last as long.
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December 2023 by Eric Higgins
Joe the salesman was a great guy and really knows his stuff. I came in for a mattress and he made it super easy to find one that works for me. Would definitely do business here again.
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November 2023 by Brandii L
Very helpful staff. Brian helped us today and we just wanted a nice bed for our guest room. He helped us get a really nice mattress! We also bought a Tempur Pedic from this store back in September and are still very happy with that also.
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November 2023 by John Arechigo
Brian was super helpful. We were purchasing a mattress in store for the first time & really didn’t know where to start. Brian walked us through options without being pushy. We felt confident making our purchase & liked the fact that we could try it out for 120 days & return it if it doesn’t work out.
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November 2023 by Kakhi OConnor
Scooter was my sales rep and what a great guy. Very knowledgeable and helpful with my questions and what a patience man. I know I took a long time to decide but he stayed right there answering questions! Thanks Scooter
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November 2023 by Sean O'Gara
Scooter was great to work with. We hav bought 6 mattresses now from over the last 2 years. We have also recommended hi to friends of ours. Any mattress needs in the future, we will go see him again.
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September 2023 by Todd Johnson
The Mattress Firm warranty sounds reasonable when you read it, but in my case, it was worthless. My $700 Beautyrest mattress developed multiple 4-inch-deep crevasses and was clearly defective. After submitting the required documentation and photos online, Mattress Firm approved my warranty claim and sent me the details of how to get a credit for my $700 original purchase price that I could apply to another purchase within 45 days. In the store, I found that the “sticker” price for a comparable mattress had doubled to $1,400 since my original purchase, but was “on sale” for 50% off, meaning that the $700 “sale” price was the same as the warranty credit I had received for my defective mattress. Sounds great; however, the fine print in the warranty says the $700 credit cannot be applied to “sale” prices so, in my case, to replace my defective mattress I would have to apply my $700 warranty credit to the $1,400 sticker price and pay $700 which, coincidently, is the same price anyone walking into the store could buy the same mattress. My warranty was worth nothing. A quick look around the store shows that Mattress Firm’s marketing strategy is to have high “sticker prices” which are reduced to more reasonable prices with in-store discounts. This might feel like a good deal when you initially buy a mattress, but it will bite you if you have a warranty claim. Every company talks about their great customer service, but I’m a firm believer that you don’t really know if that’s true until there’s a problem. For Mattress Firm, now I know.
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September 2023 by Jacob Hudson
This location is amazing!! Scooter helped us 9 months ago and helped us upgrade again today. He is so thorough and excited for each customer to get the mattress of their dreams! He had us in and out in about 15 minutes! Scooter is the best sales man we have ever met. 100% recommend this location and working with Scooter. We will be send all of our friends here! - Katrina and Jacob
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September 2023 by jacob love
Great people in Darin and Mason. Met us at our price point. Didnt feel judged at any time. Worked with us the whole time and found a bed that fit our needs
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August 2023 by Cham Both
I had scooter as a sales person. He was absolutely terrific he does above and beyond with his job you can tell by how he goes about him self. He gave me the best recommendations on mattresses and I left the store satisfied and with a new mattress.
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August 2023 by RJ B
One of the best mattress buying experiences we’ve ever had! Scooter was a terrific sleep expert to work with and answered all of our questions we had.
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July 2023 by Elana Walton
Scooter was great, talking directly with my 10 year old on which beds were the most comfortable for him. He basically made the sale to my son lol, but I didn’t mind as I know he found one that will be comfortable for years to come. Great customer service and great beds to choose from.
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July 2023 by Michelle Thomas
Great experience determining the best mattress to fit our needs. Scooter was incredibly knowledgable and took time to educate us on the various mattresses and features. Definitely recommend shopping here!
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June 2023 by Janet Malkiewicz
Scooter is great!!! He is very knowledgeable about all the mattresses and let us try several different ones until we found the right one for us. He understood that this was a big decision and did not pressure us at all. He made the experience of buying a new bed fun! We will definitely be recommending Mattress Firm in Eden Prairie and Scooter to our friends and family!