Mattress Firm Eden Prairie is known for its attentive and knowledgeable customer service. The staff, including salespeople like Scooter and Joe, are dedicated to helping customers find the perfect mattress tailored to their needs. Customers appreciate the staff’s patience, professionalism, and genuine care, making the shopping experience enjoyable and stress-free. Scooter, in particular, is praised for his helpfulness, friendliness, and extensive knowledge about different mattresses, including pros and cons, materials, and sales statistics. He takes the time to understand customer needs and works within their budgets without being overly salesy. The store also emphasizes providing a complete sleep solution, including mattresses, bedding, and essentials, with a focus on customer satisfaction. The store offers a Love Your Mattress Guarantee® and a 120 Night Sleep Trial® to ensure customers are happy with their choice. Delivery service is prompt and efficient, with team members like Edgar and Elias setting up beds quickly and carefully, including removing old mattresses. Overall, customers highly recommend Mattress Firm Eden Prairie for its excellent customer service, knowledgeable staff, and commitment to helping customers get their best sleep.
When our dog destroyed one of our mattresses, we were scrambling to find a replacement fast. Don made it easy. He helped us pick out a new mattress and had it ready the same day, and we had it home within a couple of hours. He was calm, helpful, and turned a stressful afternoon into a great experience. Highly recommend!
September 2026
Jordan’s knowledge of mattresses was super helpful! He took his time, answered all of my questions, and let me take as much time as I needed to make the right choice. I absolutely love my mattress and base! Highly recommend working with Jordan if you’re looking for a new mattress.
September 2026
Worked with Brian over at this location and he was fantastic. Very polite, knowledgeable and understanding of price range. Very respectful and awesome to work with.
