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October 2023 by Tyler Redwine
These ladies give the power back! ?
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September 2023 by Carol Esser
Excellent customer service!! Very helpful in finding the right size and shape for my body!
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August 2023 by Gretchen Durkot
Staff very knowledgeable and supportive. Fun to work with!
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August 2023 by Renee Meuleners
Great friendly staff. Took the time to give the best fit.. great experience today!
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July 2023 by Kathy Doepke
Everyone makes you feel very comfortable. And they also have cute cloths and jewelry.
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June 2023 by Kari Graupmann
The staff was very friendly and helpful I arrived early for my appointment and they helped me as soon as they could I was in and out in 30 minutes and was very satisfied.
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June 2023 by Jennifer O'Quinn
Basic selection, mediocre service, and fraudulent. I originally sought out this store because it was recommended, and I had heard many advertisements. My review is exactly like the review Jodi Lieder posted 4 years ago and I guess things have not changed. Like her, this is not my first time around the breast cancer block. I have purchased mastectomy bras from Nordstroms, the Mayo Clinic and Health Partners. I drove an hour to give Underneath It All a try. Just as Jodi mentioned, they have their insurance filings and contract prices down to a science. They demand to receive $45 per bra from the insurance company and what they do not get they will collect from you as an overage or up charge. I was not aware of this until I had made my selections and was ready to check out. They actually inflate the price of the bra when they bill the insurance company so they can recoup the entire cost instead of honoring their contract like the above-mentioned providers. In my case, I purchased two bras ($67 & $45) in store totaling $112, UIA billed insurance $143.56. Insurance paid $81.47, my co-pay was $9.05 and the up charge for the bra over $45 was $22, so they received $112.52. I also ordered one $45 bra because they did not have my size. Insurance was billed $71.78 and paid $40.73 and my co-pay was $4.43, so UIA received $45.26, I know it is just pennies, but they received more from the insurance company, my co-pay and upcharge combined than the retail price of the bras on the sales floor. For all my fellow survivors, we all have had mountains of bills and review the explanation of benefits and see the insurance payments and contracted prices but this is not normal practice, this is ridiculous. I am all for independent stores staying in business and being profitable but as I said, this is fraudulent. I will not recommend this store, nor will I go back. I too have filed a complaint with my insurance company.
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May 2023 by Brenda Simpson
The staff I worked with were excellent. They listened, addressed my needs and I walked out of the store feeling like a woman again! Highly recommend.
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May 2023 by nancy adsem
Very good experience during my appointment today. Careful measurement for a custom garment. Would certainly recommend
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May 2023 by Lois Tuma
Kelly is always pleasant, helpful and listens to my concerns. So easy to work with. I always leave with a smile on my face
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February 2023 by Kana Ueda
The staff who helped me was so kind and respectful. I felt very comfortable sharing my conditions and needs with her. She listened carefully and recommended what’s best for my body. Besides garments, the store carries neat accessories and comforting goods that breast cancer survivors need!!
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January 2023 by Joanne Clites
Underneath It All is an amazing place to go to get fitted for mastectomy bras! I felt valued and listened to as well as respected! What a blessing this business is to any woman going through breast cancer…thank you!
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December 2022 by Lisa Kummer
Amazing experience - the team was knowledgeable, kind and helpful. The selection was great. The process was much quicker than other places I’ve visited. And the best part is that it’s decorated like a store/boutique, not a medical office. When you visit medical offices 3x+ a week, it’s nice to go to a place that feels “normal” (and has cute clothes, jewelry and gifts to check out!). Highly recommend!
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December 2022 by Lori Thompson
Very patient and willing to spend the time helping pick out mastectomy bras, an overwhelming process. They also accept insurance plans.
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October 2022 by Melissa Hoffman
I was a little nervous going in, but Sandra put me at ease and I felt very comfortable right away. She was very helpful in explaining how the bra should fit and what I would need after surgery and down the road. I will go back!
