The Verizon store in Eden Prairie is described as a nice place with helpful and honest staff. Customers report being greeted immediately with smiles and receiving fantastic, knowledgeable, and extremely courteous service. Staff members professionally and respectfully answer questions, help choose new phones and plans, and patiently overcome obstacles, ensuring customers have what they need. The team works together effectively to provide an excellent experience. The store offers the latest mobile, 5G home internet, and business services, with options for in-store appointments, online orders, and pick-up. A noted downside is that the parking lot can be impossible to get into, sometimes requiring customers to walk from another lot.
Minimal wait Answered questions accurately Solved all problems
January 2026
We had an appointment to upgrade our phones and Logan was a great help! It was a seamless experience and everything went smooth.
December 2025
Trina was super helpful and knowledgeable. I had issues with connecting a new device and she was really helpful and figured it out for me. This is the only Verizon store I will go to in the future. Give her a raise!
