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October 2024 by Scott W
Been to several Lululemons. Pretty typical experience. Friendly staff, spacious store, stylist products, and high prices. Learned that they will hem pants for free.
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September 2024 by Kristin Ameluxen
Brutal customer service. I’ve been to several lululemon locations and have had very pleasant experiences at all, with the exception of this specific location. On more than one occasion, I’ve walked in to simply return or exchange an item purchased online, and have felt truly uncomfortable and unwelcome by the staff. The staff I’ve encountered are blatantly rude and will not give you the time of day. Highly suggest MOA or downtown Edina.
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August 2024 by Peter Carlson
We talked to one of the clerks whose name was Damian (I think), and he was a very wonderful person to speak to! He helped us with whatever we asked and was overall a great lululemeon employee!!
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July 2024 by Andrew deLeon
Expensive but great
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July 2024 by R V
I visited the store to exchange a pair of ripped pants, and unfortunately, my interaction with the store manager, Tory, was very disappointing.
Tory's behavior was unprofessional and rude, which is not what I have come to expect from Lululemon. In all my previous visits to Lululemon stores, I have always had positive experiences and received excellent customer service.
I kindly request that Tory be educated on the importance of professionalism and respectful communication with customers. Ensuring all staff members uphold these standards is crucial to maintaining the high level of customer service that Lululemon is known for …
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June 2024 by Corene Swansson
I just did a return at the southdale location and was treated like a child. She told me that I was given a healthcare discount on an item that was not for me and scrutinized me for another worker giving me a discount?! She told me that my account could be shut down and in jeopardy. when I confronted her about her terrible attitude she kept pointing the finger and would not apologize. It looks like there are similar complaints from multiple people. I would avoid shopping here and go up the street to 50th and france where everyone is kind and helpful even if you have to return something. If you have to do a return here avoid the girl with glasses and tattoos up her arm. I have warned my co-workers at the hospital about this location given that we all get healthcare discounts. This place not only needed a new location but needs new staff!
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February 2024 by KK
I had such a helpful experience! I had to try on a lot of shoes and all the associates were so helpful and knowledgeable.
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October 2023 by Mo Sepah
Friendly staff and great place to shop.
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September 2023 by Toghrul Ahmadov
Bought a hoodie size large from mall of America . Then decided to go Extra large, it has been only an hour, then I stopped by edina location because that’s where i work. She started complaining about long rip tag attached on top side of hoodie. I said you have actual price tag in the bag, and it is been only an hour. She gave me really bad attitude and exchanged it. Now I really don’t wanna keep this hoodie because of her.Customer service is joke at this location.
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August 2023 by Nicholas Benner
Bought some surge joggers and ripped a 3 inch hole in the calf using the pressure of my index finger and thumb to pull the leg up. They “made an exception” and exchanged them but only after scrutinizing me and accusing me of lying about how they were torn, suggesting I was biking with them. I ran in them. Imagine how I felt. I spent $118 on pants that lasted me an hour, and then got accused me of lying about it. I even showed them where it was ripped at the seam and they still denied it.I’m rethinking shopping here in the future. Thanks for “making an exception” but if your quality control sucks I’m not going to gamble hundreds of dollars on clothes here in the future and be accused of lying when they fail.
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August 2023 by claudia lacy
had an amazing experience in the store, finding things that I love. However, I was in a huge time crunch, traveling out of the country, so I needed to pick up specific pieces quickly. Either my helper or the checker did not inspect the merchandise, and in the morning, when I was getting ready for a long international flight, two of the pieces were damaged leaving me scrambling and nothing to wear on a very long flt.
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August 2023 by Jasper Baur
Yo the Lululemon staff here are awesome, I loved their SM with the tattoo sleeves, she answered my every question and gave me great personal feedback, I ended up buying!
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August 2023 by allen t
Staff wouldn’t apply a discount to my terminally Ill daughters order because she didn’t have the correct id. Unbelievable.
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July 2023 by Derek Johnson
My 14 yr old daughter had a hard time getting help. Staff was running around helping adults. They finally realized she was in charge and helped her.
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March 2023 by tina marie (tinamariedoll_)
Bailey is super helpful, informative and communicative and I really appreciate her efforts at team LuluLemon!!! ♥️
