Think Bank is a mutual bank owned by its customers, known for its industry-high customer satisfaction and employee engagement ratings. The bank's sole focus is serving its customers, and its team never makes commissions, ensuring customers can trust the recommendations are truly in their best interest. With a culture of caring, curiosity, and optimism, Think Bank offers a pleasant banking experience. The Apple Valley location is praised for its friendly staff who greet customers with a smile. Customers can enjoy monthly gifts when they join, and get $5 when they switch their old bank's card and checks. The bank's mobile app allows for easy check deposits and Zelle transfers. The bank has also been helpful in forgiving overdraft fees and providing overdraft protection. Customers appreciate the bank's notary services, outgoing mail handling, and coin exchange assistance. Overall, Think Bank is recognized for providing the best customer service, with employees like Samira who are helpful and seem to enjoy their work.
