The Verizon store in Elk River offers a range of services for mobile, 5G home internet, and business needs. Customers can visit in person or order online for convenient pickup, free 2-day shipping, or same-day delivery where available. The staff is known for being helpful and knowledgeable, with employees going out of their way to assist customers. Reviews highlight positive experiences with staff members who efficiently helped with device activations and switching services. Customers appreciate the friendly attitude and attentive service, though some mention that the store's appearance and layout could be improved. Overall, the store provides good service and support, with many customers planning to skip phone support in favor of direct store visits for device issues.
Always my goto for all things Verizon. Great customer service!
December 2025
I was fortunate enough to come in and get served by one of the Customer reps named Ricky! He stuck with me for over an hour while I was on the line trying to disconnect my service with VERIZON. What a champion!
October 2025
Sanjay was super helpful! We had a whole situation with a watch and he was very patient and helpful. I really like this location!
