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December 2023 by Sterline C.
I experienced excellent customer service from Bell Bank Mortgage. I am a first-time homeowner and was fortunate to have Carla Bland as my mortgage banker. Carla guided me through the lending process with ease, and confidence. She was very receptive to my personal financial situation and individualized a mortgage plan that worked perfectly for me. I am so excited to share, I just closed on my new home!! Carla exceeded my expectations with her professionalism, knowledge, and honesty of the mortgage lending business. I would like to thank Carla and partners at Bell Bank Mortgage for making my homeowner's journey a smooth reality.
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December 2023 by Amal Hassan
Alayet Melese and the rest of the team worked through every imaginable challenge the underwriter had. It was a PHENOMENAL experience for us from day 1. I recommend choosing Bell Bank and working with Alayet because they offer the best rates and the lowest closing costs.Thank youAmal Hassan-First time home buyer!
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November 2023 by Derek L.
Well, they're a bank. So I'm not sure that anything in this review shouldn't be expected. We have a $500,000 mortgage through Bell that we were going through a amortization process to drop the PMI. We wrote them a $125,000 check. Our own agent told us that if we wrote it for a specific amount that certain fees would be waived or simply wrapped into that amount. After we wrote the check, we were told...oops, that was wrong. And we need another $250 to complete the amortization. This is after they've cashed the checks so I don't have the option to be just as petty as this company is and back out of the process and get my $125,000 back. Bell Bank, are the penny pushers so powerful in your company that you have zero customer care values? Is it worth pissing off your customers this badly over $250 when you make 3/4 profit off interest over the life of the loan?
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August 2023 by Abrham D.
My loan officer Alayet Melese , I would like to say thank you so much for helping us to get loan for our new home! Your skills made the entire loan process run so smoothly.We could not have done this without you, and we are endlessly grateful for your hard work and expertise. If any of our friends or family are ever in need of an agent, we will be sure to send them your way.
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August 2022 by wendy M
Our experiences with Bell Bank has been awesome. They are like the local bank that knows you and treats you with great customer service, but has the all of the oomph and resources of much, much larger bank. We have worked with Conor, Jenn, Kristi thus far, and have only great things to say about them - knowledgeable, friendly, responsive, thorough. Thanks!
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May 2022 by Man Family
Our experiences with Bell Bank has been awesome. They are like the local bank that knows you and treats you with great customer service, but has the all of the oomph and resources of much, much larger bank. We have worked with Conor, Jenn, Kristi thus far, and have only great things to say about them - knowledgeable, friendly, responsive, thorough. Thanks!
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April 2022 by Camerone B.
On April 28, 2022, at approximately 8:30AM CST I placed a call to Bell Bank Mortgage to inform them of an error that they made in processing my check for my monthly mortgage payment. Bell Bank on April 27, 2022 cashed my check for less than what the check was written for. The original check was written for the exact amount of $1,842.41. Bell Bank decided that it was in there interest to cash the check for less than the amount of my mortgage payment. On April 28, 2022, I called and spoke to Bell Mortgage Jeff Williams, Mortgage Service Research Analyst, who informed me that Bell Does not read the check amounts for checks. They only read the memo and that they would not correct the problem. Furthermore, I was told that if I wanted the problem corrected that I would have to pay them an additional amount of money. Bell refused to acknowledge that they could have either returned the check to me or called me at the time of processing to correct the problem. The check was paid early enough that this could have been resolved in a reasonable manner but Bell refused to do that. In addition, when I asked for a copy of Bell's check cashing policy they pointed me to a google website that Bell does not own nor do they have anything to do with. Bell does not have a policy and they acknowledge that this was a personal choice of the individual who cashed the check. As a result of Bell's erroneous mistake and lack of customer service they risk my mortgage going into default and ruining my credit. I have several mortgages with Bell, and this has never taken place before. In addition, Bell refuse to allow me to speak to their most senior management to resolve the issue. The person I spoke with new nothing about mortgages or cash management and was completely incompetent to the issue at hand. I seek for Bell to correct this issue and properly credit my account.
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April 2022 by Lance H.
After 2 years of living in my home with mortgage from bell bank, they raised my mortgage $500 a month from an error they made 2 years ago. I've now gotta sell my truck to cover the difference.
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January 2022 by A Ganger
I had my mortgage here, currently have my car loan here, and everyone has been spectacular. Anytime I go in, the service is always great. Whenever I call, Chris A. has always been a great help!! Would highly recommend Bell Bank for any of your banking needs.
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December 2021 by Faith Et
Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 into $12,000 in just a week, Mrs. loyce green my family and I are forever indebted to you for the financial stability you brought to our home, I advise the entire public to invest with loyce green contact via
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November 2021 by Dash Hamblin
The best place to work!! I love Bell Bank Mortgage!
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September 2021 by Julie Hlinak
We had a smooth and great experience with Bell Bank and Nic Rolla was able to answer all of our questions! He replied very quickly and ensured we had a pleasant and smooth experience through out the process! Highly recommend Bell Bank
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August 2021 by Laura Haymaker
Great, personal service. We do personal and business banking here.
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June 2021 by James Albinson
We all need a good bank. The Bell Bank is a good bank in the classic sense. This is a handsome branch but lacks a drive thru. I would deduct 1/2 star for this deficiency but the actual banking services and staff more than make up for this shortfall. There is easy and free parking in the ramp and I prefer to park on the 2nd level in the spaces reserved for Bell Bank customers.
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June 2021 by Aaron Barcelo
All I can say is wow! My fiancé and I just bought a house and Bell Bank bent over backwards to help us. Conor Hesch & Jennifer Rosenau are a mortgage lending dream team. Conor helped us find and apply for a $15k forgivable downpayment assistance grant, and spent a significant amount of time working with us outside of regular business hours when we were ready to make multiple offers in this crazy housing market. Jennifer structured our loan to help us get a payment we were happy with, and was on the ball to lock in an amazing interest rate! We are so beyond thrilled with the customer service from these two mortgage professionals. I would highly recommend them to anyone who is a first-time homeowner and needs a little hand-holding from start to finish. Thanks!
