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February 2024 by Jacki Smith
I have been waiting for a month to get 1 prescription filled. Between waiting for preauthorization to be sent ( I had to call the clinic) we got notified that night it was okay'ed by insurance. Went back to pharmacy two days after we got notified thinking that was plenty of time. No they had to order it three days later thier system is down 5 days later still waiting!!! So angry right now. Can't get them to answer the phone unless you let it ring for 20 minutes. UGH!!
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September 2023 by Amy Chung
Was told "yes, we have your prescription in stock."Called again to confirm 'it will be ready as soon as I unpack the shipment"Got to store, "we don't have it, it's on backorder."I told them I had called them twice to confirm, "we don't have control over this." And the final straw was when the pharmacist said "I've had it up to my neck about this."...ok...but you told me twice it was there.
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May 2023 by Cyndy Martin
I am so very lucky, so thrilled every time I visit my CVS pharmacy in Grand in Rapids, Minnesota. Every single employee in that area is top quality. They are kind, considerate, knowledgeable, and so very helpful. From the pharmacist himself, to every single assistant or clerk. We are so lucky in Grand Rapids to have this fantastic pharmacy!
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March 2023 by Sheri Schrock
The person giving you your prescription NEVER offers to tell you what it is, just charges you for it, so I ended up with - and paid for - 3 boxes when I only need 1.
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February 2023 by Steve Golberg
They’ve always been great to work with.
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November 2022 by Jon Morrison
They were speedy, kind, and helped get my insurance situation figured out.
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May 2022 by Destinee Butler
Even though they have been short staff, the pharmacy and store have very kind employees. Mike and Liz in the pharmacy department are so helpful with information and service. They are intelligent and Excell in their positions.
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May 2022 by Heather Niehoff
Always timely and friendly service
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February 2022 by Bobbi Kantola
They have always been courteous, helpful and respectful! I enjoy going there. The only thing that would make it better is if they had a drive through.
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August 2021 by Ellen Ruth
My go-to pharmacy. James, the main pharmacist, is great!
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March 2021 by Cassie Copeland Gunn
Insurance Requires me to use a CVS. The only reason I go here or deal with them. They are the rudest people. This is everytime I call or have to go pick something up. I stood there one time for 10 minutes waiting as they just talked about their weekend. When I asked how long the wait was. They literally sighed rolled their eyes. Literally the worst experience.
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August 2020 by Emilee Kelly
Great customer service! We had a prescription sent to the Grand Rapids, MI location by accident and they helped us sort through it and get it processed even as they were closing. Thank you!
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February 2019 by E. Nashton
Been in line for 20 minutes just to be handed a rejection letter. Taking my business to Walgreens
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September 2018 by Erek Akre
Dave is a caring and compassionate pharmacist. He bends over backwards for his patients to ensure they receive the best care possible.
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May 2017 by Tiffany Vititoe
A lot of things need to change the service is not good the location is not good an much more