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February 2024 by Adam Gonnerman
Waited in the store for over half an hour to rent a hand cart. Finally an employee came in. After about 15 minutes of providing information, when he asked for a third person I needed to list to rent the cart, I decided it would be easier to just buy one from a different. I should have known not to go to this store anymore because on average it takes them at least 20 minutes to send someone out to fill a propane tank. It's not like this place is busy and they are helping people, there is almost never another customer there when I'm there. The employees are just terrible and rude. I will never go back to this store again.
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July 2023 by Anni Johnson
Only thing I would definately recomend for future is to make sure all the products are at the location that someone orders from. Or tell them that they are not when they order, or even call shortly after ordering. Example being that I ordered everything in Hermantown and then was sent to Superior about a day or less before. Luckily Superior was great and had a few of my needed products. But I still had to pay for the extra 60 miles it took to go out to Saginaw where I lived from Superior instead of Hermantown. And then add the now extra stop for the furniture wrap at the Hermantown location. That wasn't ideal. But as far as the SUPERIOR location goes pertaining to inside experience. Much better than H Town ?
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July 2023 by d noel
Really and truly do not like this U-Haul in Heremantown constantly slow service and rude U-Haul employees. Every time I've been up there to access my ubox it's been a constant mess. Waits are long. And the phones never work. I'd take your business to the U-Haul in Superior WI. Much better service never had to wait long. Employees way more helpful.
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June 2023 by b
This place is a joke. Super long lines, their computer system hardly works. Take your business somewhere else if you can!
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May 2023 by Anthony “Tony” Huber
Rented from this place twice, overall I got what I needed but nothing worked as intended and there were issues both times. First time I was double charged, still waiting for a refund. The second time the truck wasn't ready, the check engine light was on when I finally got a truck. The app and website have not worked either time, freezes anytime you have to upload a picture and uploading the picture is required to continue. Not a smooth experience, but not many other choices around. Staff was always friendly and helpful. Most issues are with U-Haul and their systems.
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August 2022 by J D
To make this short and to the point. We had a hitch put on our newly purchased Chevrolet equinox to later find the tail light (where the installer connected the wires) the light was now broken, cracked. It was not broken before the install.Less importantly, it took 2 separate appointments to have a hitch installed, as they did not have the proper wiring available at the 1st appointment. Unprofessional..We had to pay almost $400 to replace the light. The Hermantown UHaul ignored our complaint. And the Corporate office ignored our complaints.
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July 2022 by Josh Moon
Do not rent from these jerks. We have been trying to call them to make a payment for the past 2 months. We have left multiple messages and no one will call us back.
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March 2022 by Amin Rostami
It was great working with them. I rented a U-box and they delivered it and picked it up exactly on time. Employees are very helpful!The only issue is that usually they don't answer the phone and you get connected to the corporate customer service which make things complicated! I hope that they add more staff and resolve the issue.
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March 2022 by Zach Maier
The kid wouldn't fill my 100lb tank because it was to close to close. Had to find a different place on Google camper froze up. Not going back and wouldn't recommend.
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March 2022 by Becki Wilken
You better have all the time in the world because it takes a while. 40 minutes to pick up a trailer, and then had to redo the contract because the trailer we reserved wasn’t there and they didn’t know it.Nice, knowledgeable guy outside helping.. but counter help? Yikes.
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December 2021 by Louise Guggisberg
THIS equipment, storage location is the biggest and best staff. They generally have large vehicle inventory and unlike some of their competitors (and other UHauls) their equipment is in good shape and in working order.They sell tons of box sizes, lots of packing materials and will sell and install bike transport equipment.Their storage containers look substantial.So just to give base, their "$19.95" vehicles rented for 5 hours and including optional insurance and tax totals $49.90. Seems reasonable and you need to return it fully gassed.All the staff are knowledgeable and good natured.
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March 2021 by Danielle J
My parents have used this U-Haul to install a trailer hitch, my mother said the service was great and the new manager is excellent. My boyfriend had no problems and easily returned his vehicle when he moved up here from Illinois. And I just had a lovely and quick phone conversation with Anthony. He was very professional, easily got me what I needed, and I was on my way. The only slight annoyance I had was how long I was waiting to get a hold of the service representative, but otherwise excellent service all the way around.
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January 2021 by Kat Carlson
Manager is rude, not helpful, charged two extra days for a dolly because uhaul wasn't returned with it.. told me it stated it contract about that which it does not. There phone service was cutting in and out, told them this and they kept repeating themselves, will not be coming back here! Thank you to the employee that stayed 5 mins after closing to make sure I took off dolly right. Was only employee that seemed to have an ok attitude. Oh and Im getting refunded my $90 but it'll take 5 days to get back?! Wtf.. first off your the manager you shouldn't be charging two extra days for something we didn't use. You don't need to talk to your staff to get approval to refund me. ALSO YOU ARE THE MANAGER LEARN TO BE RESPECTFUL. All employees were rude from the time I picked up the uhaul and so were you
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September 2020 by Dave Crockett
Gone there several times to get propane. Service has always been slow. This last was the worst where attendant continued to wait on trailer customers and kept telling me only a few minutes. After 20 minutes told her I'm leaving. Not dealing with dishonesty. Went to local gas station that sold propane $2 cheaper and service was excellent. wont be going back to uhaul.
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August 2020 by Jacob Ernest
We're in the middle of a GLOBAL PANDEMIC. My one and only daily driver breaks down about 15 min from duluth Refused to rent me a car trailer because I don't have the hard copy of my ID. Because I've been waiting for my replacement one from the STATE! I have a photo of my driver's license, amongst being more than willing to give any amount of personal information to satisfy them. Only need the trailer for ONE HOUR. Trying to save my ONLY mode of transportation before the business whose parking lot I'm in has it towed. Thanks for nothing!
