U-Haul Moving & Storage of Duluth is known for its friendly and professional staff who provide excellent customer service. Customers appreciate how quickly and efficiently they can get equipment, such as trailers and U-boxes, with some praising the quick setup and timely delivery and pickup. Many reviews highlight the ease of using the app for after-hours returns, making the process simple and convenient. Although there are occasional waits due to high demand, staff members work hard to assist customers despite busy conditions. Some customers mention that phone communication can be challenging, often connecting to corporate customer service instead of local staff, which can complicate matters. Overall, the business is appreciated for its helpful employees, reliable service, and commitment to meeting customer needs, even during busy times.
Terry was overloaded with customers and juggling issues but got us hooked up to the trailer in less than two minutes and on our way!
Excellent customer service!
May 2025
We’ve been renting equipment from here the past couple years at least three times a year and always have great service! The workers are really professional.
April 2025
Very helpful personal and easy pick up. Would recommend and use again if the need arises.
