Costco Optical Department at the Maple Grove location offers a positive experience with thorough eye exams conducted by Dr. Tim Nelson and friendly, professional staff. Customers appreciate the use of state-of-the-art equipment and the department's commitment to standing behind their products and services. Many find savings by purchasing frames elsewhere and getting lenses at Costco. Some customers have noted issues with traffic flow within the store, which can be confusing and crowded, especially during busy hours. Despite these concerns, the optical department is recommended for its great prices and customer service, with staff like salesperson Claire being particularly helpful. Overall, the department maintains a strong reputation for quality eye care and value.
I came to visit my mom in Minnesota from Canada, and my glasses accidentally broke. I went to the Costco in Maple Grove, and Joe in the optical department was incredibly helpful. He was so nice and polite, and he fixed my glasses. Thank you Joe
May 2026
i had a great eye exam. Personable Dr. and am excited to get my new glasses. Great selection.
September 2025
I described a persisting issue with my eyes to Dr. Nelson and he figured out the cause after a few tests. He corrected my prescription from a different optometrist and now I'm able to see with both eyes properly.
